JJjagadesh jaga
@jagadeshjaga
Dedicated customer support professional with over five years of experience.
ZimbabweWhat I'm looking for
I am a dedicated and empathetic customer support professional with over five years of experience assisting customers across various industries. My commitment to providing top-notch service is rooted in my ability to actively listen to customer concerns and find effective solutions tailored to their needs. I thrive in fast-paced environments and excel at managing high volumes of inquiries while maintaining a positive attitude.
In my recent role as a Customer Support Executive at Zella PVT. LTD. serving Goldman Sachs, I monitored and promptly responded to incoming calls and emails, addressing requests, queries, and complaints efficiently. I prioritize the resolution of complaints to ensure timely and satisfactory outcomes for clients, adhering to service level agreements. My experience also includes working as a Web Analyst, where I rated social media profiles and updated company information, showcasing my attention to detail and problem-solving skills.
Experience
Work history, roles, and key accomplishments
Process Associate
Truppglobalsolution
Jun 2024 - Dec 2024 (6 months)
Conducted extensive web searches for Material Safety Data Sheets (MSDS) for M3V, ensuring comprehensive data retrieval. Retrieved necessary documents from external sources when not readily available on the M3V platform.
Customer Support Executive
Zella PVT. LTD.
Jan 2022 - Dec 2024 (2 years 11 months)
Managed and promptly responded to a high volume of incoming calls and emails from Goldman Sachs clients, ensuring timely resolution of inquiries and complaints. Prioritized and resolved client complaints within 24 hours, adhering strictly to company SLAs and enhancing overall customer satisfaction. Collaborated with internal teams to implement solutions and improvements, documenting all actions an
Web Analyst
Truppglobalsolution
Jan 2019 - Dec 2022 (3 years 11 months)
Analyzed and rated social media profiles on platforms like Facebook, Instagram, and YouTube, assessing profile picture quality and relevance. Conducted M3V web searches for MSDS documents and updated company information on Crunchbase, verifying data via Google search. Organized and shared gathered data using Google Docs and Excel, facilitating efficient communication via Gmail.
BBdaily CSE
Bigbasket
Jan 2018 - Dec 2019 (1 year 11 months)
Managed customer chat inquiries regarding undelivered products, ensuring prompt and accurate responses. Processed refunds for undelivered items, utilizing the Bigbasket webpage and Gmail for communication and record-keeping.
Customer Support Specialist
EmaxLabz
Jan 2017 - Dec 2018 (1 year 11 months)
Managed customer tracking and load management, utilizing specialized software to monitor shipments and ensure timely delivery. Communicated effectively with customers, providing load status updates and addressing inquiries to ensure satisfaction. Demonstrated strong organizational skills and attention to detail in a fast-paced environment, consistently meeting tight deadlines.
Documentation and Coordination
Hewlett Packard
Jan 2016 - Dec 2017 (1 year 11 months)
Created and maintained comprehensive documentation, including reports, manuals, and procedures, to support organizational objectives. Coordinated schedules, meetings, and appointments, optimizing team time and resources. Collaborated with internal departments to gather information, ensuring document accuracy, consistency, and compliance with standards, and extracted reports from SAP systems.
Education
Degrees, certifications, and relevant coursework
ISBM University
BCA, Computer Applications
Studied at ISBM University, focusing on core BCA subjects. Gained foundational knowledge in computer applications and related fields.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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