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Jagadeeswar Reddy

@jagadeeswarreddy

Senior Manager, Quality Engineering at ServiceNow, scaling quality engineering across SaaS, mobile, and Agentic AI products.

India

Message

At ServiceNow, I built a Quality Engineering organization from the ground up to 40+ engineers, supporting 20 scrum teams across four Business Units. I partner with senior leadership on quality KPIs and release strategy.

I led quality strategy for Agentic AI workflows and mobile applications, defining ways to validate non-deterministic AI behavior, prompt regressions, tool-use accuracy, and end-to-end user journeys across iOS and Android.

At Pega Systems, I spearheaded automation and performance initiatives for Platform Integration and Security, including CI-based regression testing on Jenkins. Earlier, I worked on mobile security, enterprise SaaS, and financial-services technology quality engineering.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager, Quality Engineering

Current

ServiceNow

Sep 2022 - Present (4 years 1 month)

Built a QE organization from the ground up to 40+ engineers, enabling 20 scrum teams across 4 Business Units. Defined and executed end-to-end testing and automation strategy for multiple product portfolios, including Agentic AI and mobile experiences.

Java Python JavaScript TestNG Cypress Playwright Selenium Rest Assured Postman JMeter Jenkins GitHub Actions CI CD Shift Left Testing Agentic AI Mobile Testing Testing Automation Quality Engineering KPI Dashboards

Manager, Quality Engineering

ServiceNow

Mar 2020 - Aug 2022 (2 years 5 months)

Managed quality engineering for multiple product portfolios, partnering with leadership to set KPIs and drive automation adoption. Established continuous testing practices and pioneered Shift-Left Testing approaches.

Java Python JavaScript TestNG Cypress Playwright Selenium Rest Assured Postman JMeter Jenkins GitHub Actions CI CD Shift Left Testing Testing Automation Quality Engineering

Staff Quality Engineer

ServiceNow

Apr 2018 - Mar 2020 (1 year 11 months)

Contributed to quality engineering for ServiceNow product portfolios, focusing on test automation and quality strategy.

Java Python JavaScript TestNG Cypress Playwright Selenium Rest Assured Postman JMeter Jenkins GitHub Actions Testing Automation Quality Engineering

Platform Test Architect

Pega Systems

Nov 2016 - Apr 2018 (1 year 5 months)

Spearheaded automation and performance initiatives for Platform Integration and Security teams, defining test strategy and QA deliverables. Drove CI-based regression testing on Jenkins and reported quality insights to senior management.

Testing Automation Performance Testing Jenkins CI CD Regression Testing Test Strategy Quality Assurance