I am a Quality Engineering professional with 16 years of IT experience spanning enterprise platforms, automation, accessibility, API/E2E testing, and Generative AI. I bring together technical expertise, quality strategy, and cross-functional — from debugging complex issues and building automation frameworks to deliver reliable, customer-focused software.
A few things that define my work:
→ 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 & 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵ip: Led end-to-end QA strategy across ServiceNow ITSM modules, covering functional, API, E2E, accessibility, and GenAI testing across complex Agile releases.
→ 𝗗𝗲𝗯𝘂𝗴𝗴𝗶𝗻𝗴 & 𝗥𝗼𝗼𝘁-𝗖𝗮𝘂𝘀𝗲 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀: Strong in investigating complex failures, analyzing logs and system behavior, identifying root causes, and partnering with engineering teams to drive issues to resolution.
→ 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 & 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: Built Java-based automation frameworks using Selenium and REST Assured, achieving 𝟳𝟱%+ regression coverage and reducing manual testing effort by 𝟰𝟬%.
→ 𝗚𝗲𝗻𝗔𝗜 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴: Conducted hands-on AI evaluations for hallucination detection, factual accuracy, robustness, bias, and prompt reliability across enterprise AI initiatives.
→ 𝗖𝗿𝗼𝘀𝘀-𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Collaborated across 𝟱𝟬+ cross-functional teams and presented quality metrics, defect trends, risks, and release readiness to stakeholders and leadership.
→ 𝗣𝗲𝗼𝗽𝗹𝗲 & 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗖𝘂𝗹𝘁𝘂𝗿𝗲: Passionate about mentoring engineers, strengthening QA practices, encouraging ownership, and building teams that think beyond test execution toward product quality and customer impact.
What sets me apart is the combination of technical depth, problem-solving ability, and clear communication. I can dive deep into an automation framework or complex defect while also stepping back to understand business risk and help leadership make informed release decisions.
I am looking to bring this combination of technical leadership, quality strategy, people development, and cross-functional influence into a 𝗤𝗔 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 or 𝗦𝗲𝗻𝗶𝗼𝗿 𝗤𝗔 𝗟𝗲𝗮𝗱 role.
Outside technology, I enjoy hiking, trekking, cycling, yoga and rock climbing — activities that reflect the same mindset I bring to engineering: assess the terrain, understand the risks, plan the route, and reach the summit.
