Open to opportunities

Jagadeeswari V

@jagadeeswariv

Customer Support professional at Invensis Technologies handling TVS customer escalations, service enquiries, and new-agent training.

India

Message

At Invensis Technologies, I handle inbound sales, service, and vehicle-parts enquiries for the TVS account, along with processes including RSA, PSF, ORM, and NCH.

I work directly with Territory Managers and Area Sales Managers on customer escalations, collect feedback after complaint resolution, and follow up on abandoned calls. I also support live certification calls and provide On-the-Job Training for new agents.

At AXIS Bank, I managed outbound personal-loan calls and guided customers through applications. At HDFC Bank, I supported the personal-loan process from initial enquiry through document verification and loan sanction.

Experience

Work history, roles, and key accomplishments

Current

Call Centre Agent

Current

Invensis Technologies

Apr 2018 - Present (8 years 5 months)

Handles inbound customer calls for sales, service, and vehicle-parts enquiries for the TVS account, managing escalations with Territory and Area Sales Managers. Supports multiple processes including Survey Calling, RSA, PSF, ORM, and NCH, and provides floor support and OJT for new agents.

Customer Service Escalation Management Inbound Calling Outbound Calling Survey Calling RSA PSF ORM NCH TVS Connect On The Job Training Floor Support Microsoft Office Google Workspace CRM Ticketing Systems

Tele Caller

Axis Bank

May 2017 - Dec 2017 (7 months)

Managed outbound calling for the personal loan process, explaining loan terms and eligibility to prospective customers. Conducted one-on-one consultations and consistently met daily, weekly, and monthly targets.

Outbound Calling Personal Loans Customer Consultation Target achievement

Customer Care Executive

HDFC Bank

Feb 2016 - Feb 2017 (1 year)

Managed the end-to-end personal loan process from enquiry through document verification to loan sanction. Converted cold calls into qualified loan assignments and coordinated requirements between customers and the team leader.

Personal Loans Document Verification Cold Calling Customer Coordination Follow up