JPJagadeesh kumar Paidimarri
@jagadeeshkumarpaidim
Experienced Gainsight Architect with a focus on customer success.
IndiaWhat I'm looking for
I am a dedicated Gainsight Architect with over 7 years of experience in the IT industry, specializing in customer success and digital transformation. My journey has been marked by a strong commitment to enhancing customer retention and satisfaction through proactive management and innovative solutions. Currently, I work as a freelancer, helping clients achieve digital success using JO Programs and Gainsight.
Throughout my career, I have successfully led customer success teams and managed significant migration projects, including SFDC to GS NXT. My collaboration with sales and marketing teams has resulted in a 20% increase in upsell opportunities and a remarkable 35% boost in renewal rates. I take pride in my ability to streamline processes and improve efficiency, ensuring that my teams are well-equipped to deliver exceptional results.
Experience
Work history, roles, and key accomplishments
CLGainsight Architect
Cvent India Private Limited
Jan 2022 - Oct 2024 (2 years 9 months)
As a Gainsight Architect, I collaborated with marketing and analytics teams to build onboarding and renewal campaigns, utilizing Gainsight's Journey Orchestrator and Snowflake connectors. I also supported migration projects and worked with product owners to enhance email campaigns.
GLLead Technical Analyst
Gainsight Software Pvt Ltd
May 2018 - Jan 2022 (3 years 8 months)
In this role, I led a support team, resolving customer issues related to Gainsight. I mentored new hires and collaborated with various stakeholders to troubleshoot and implement effective solutions.
SLL2 Technical Analyst
Shore InfoTech India Pvt Ltd
Nov 2016 - May 2018 (1 year 6 months)
As an L2 Technical Analyst, I worked on the Portfolio Risk Application for Barclays, coordinating with multiple teams to triage issues and enhance system stability through postmortem analysis.
TSSenior Systems Engineer
Tata Consultancy Services
Sep 2013 - Oct 2016 (3 years 1 month)
In my role as a Senior Systems Engineer, I developed ETL jobs for the Bank of America Cards application using DataStage and DB2, working closely with business analysts to gather requirements.
Education
Degrees, certifications, and relevant coursework
Cvent India Private Limited
Gainsight Architect, Customer Success
2022 - 2024
In this role, I work closely with the Marketing team by building Onboarding, Nurture and Renewal email campaigns using Journey Orchestrator, Rules Engine, Snowflake connector and HTML email templates.
Gainsight Software Pvt Ltd
Lead Technical Analyst, Customer Success
2018 - 2022
Handled multiple customer issues and assisted them with best practices and effective utilization of Gainsight internally in their environments. Led a support team and helped handle and fix customer escalations.
Shore InfoTech India Private Ltd
L2 Technical Analyst, Information Technology
2016 - 2018
Worked as an L2 resource and worked on Portfolio Risk Application of Barclays investment management. Coordinated with multiple teams and triaged issues that required critical updates and RCA.
Tata Consultancy Services
Senior Systems Engineer, Information Technology
2013 - 2016
Worked as an ETL developer for Bank of America Cards application using DataStage, DB2, and Autosys tools. In this role, I worked closely with Business analysts by gathering requirements and developed ETL jobs to meet the required use case.
Availability
Location
IndiaAuthorized to work in
Job categories
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