Open to opportunities

Jade User

@jadeuser7

I coordinate customer incidents, lead cabin safety teams, and deliver multilingual service in high-pressure environments.

Guam

Message

I've managed customer service interruptions and technical incidents at Naturgy, using CRM, email, and web-based tools to track cases, work orders, repairs, and follow-ups.

At Malta Air, I supervised cabin safety and team performance under EASA regulations, coordinated communication between flight crew and ground staff, responded to medical emergencies, and supported daily onboard sales targets.

My earlier work at Ysonut combined graphic design, data entry, reporting, multimedia presentations, and purchase-and-sales analysis. I communicate in English, Spanish, Catalan, and Darija, and I’m currently completing a Bachelor of Business Administration and Management.

Experience

Work history, roles, and key accomplishments

Dispatch Coordinator

Naturgy

Aug 2025 - Feb 2026 (6 months)

Received and managed customer calls regarding service interruptions, equipment malfunctions, and technical incidents. Utilized CRM systems, email, and web-based tools to track customer interactions and follow up on cases.

CRM Systems Customer Service Record keeping Multitasking

Flight Attendant Supervisor

Malta Air

Jul 2022 - Mar 2025 (2 years 8 months)

Supervised cabin safety and team performance adhering to EASA regulations, ensuring effective communication between flight crew and ground staff. Handled medical emergencies following established protocols and reached daily sales targets.

Team Leadership Conflict Resolution Emergency Response Multitasking Sales

Multitasking Administrative

Ysonut

Nov 2019 - Jan 2020 (2 months)

Performed graphic design for packaging, brochures, and ads for print and digital platforms. Managed data entry and transfer of digital files to a new system, created multimedia presentations, and completed daily reports.

Graphic Design Data Entry Record keeping Multitasking