Jade Rasoa
@jaderasoa
Organized office administrator specializing in client onboarding and operational support.
What I'm looking for
I am an organized, detail-oriented Office Administrator with strong experience in customer service, account management, and administrative support. I excel at coordinating office operations, handling inquiries and documentation efficiently, and supporting teams to ensure smooth daily operations and service excellence.
At Adevia Health USA I managed client onboarding and KYC procedures across multiple countries, verified applicant eligibility, coordinated international travel and embassy preparations, and supported senior leadership with calendar and inbox management. I build positive working relationships through clear communication, transparency and a customer-centric approach, and I have contributed to process improvements, training partners, and cross-functional collaboration to grow the business.
Experience
Work history, roles, and key accomplishments
Processing and Operations Officer
Adevia Health USA
Jun 2023 - Present (2 years 8 months)
Oversee daily licensure and operations workflows, verify applicant eligibility through documentation checks, and coordinate international travel and embassy interview logistics to support successful client placements and program growth.
Customer Relations Assistant
Adevia Health USA
Jun 2021 - Jun 2023 (2 years)
Performed KYC procedures, managed customer onboarding and quality checks, and resolved client issues to improve retention and service delivery across international recruitment programs.
Education
Degrees, certifications, and relevant coursework
Africa Nazarene University
Bachelor of Business Information Technology, Business Information Technology
2017 - 2021
Completed a Bachelor of Business Information Technology with a major in Project Management and a minor in Communication.
Africa Nazarene University
Diploma in Information Technology, Information Technology
2015 - 2017
Completed a Diploma in Information Technology focused on foundational IT skills.
Availability
Location
Authorized to work in
Job categories
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