Open to opportunities

Jade-Ann Campbell

@jadeanncampbell

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Results-driven team leader with expertise in customer service.

Jamaica

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What I'm looking for

I am seeking a remote role that leverages my leadership and customer service expertise, with opportunities for growth and development.

I am a results-driven professional with extensive experience in customer service, team leadership, and administrative support. My journey has equipped me with the skills to manage remote teams effectively, analyze performance metrics, and deliver exceptional customer experiences. I thrive in dynamic environments and possess strong organizational and problem-solving skills.

In my current role as a Team Leader at Sagility, I supervise and evaluate the performance of customer service agents, providing coaching and feedback to enhance their performance. My ability to set performance targets and implement strategies has significantly contributed to achieving company goals. I am passionate about leveraging my leadership and customer service expertise in a remote role that allows me to make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

Team Leader

Current

Sagility

Aug 2021 - Present (3 years 10 months)

Supervised and evaluated the performance of customer service agents in a remote environment, providing coaching and feedback to improve performance and customer satisfaction. Analyzed key performance metrics to enhance operational efficiency.

Remote Team Management Customer Service Data Analysis Performance Metrics Coaching Problem Solving Organizational Skills

Customer Service Representative

Sagility

Aug 2021 - May 2022 (9 months)

Assisted members with structured benefit information and medication cost estimates, resolved pharmacy rejections, and ensured compliance with medical requirements.

Customer Service Problem Solving Compliance Documentation Communication

Secretary

Bacaje Development & Investment Ltd.

Apr 2021 - Aug 2021 (4 months)

Managed company files, schedules, and administrative tasks while providing excellent customer service through phone inquiries and client interactions.

Customer Service Communication Scheduling

Customer Support Agent | Acting Supervisor

Ibex Global (Amazon Account)

Sep 2018 - Dec 2020 (2 years 3 months)

Assisted candidates with application processes, resolved technical issues, and conducted coaching sessions to enhance team performance.

Customer Support Technical Support Coaching Problem Solving

Technical Support Representative

Alorica

Jan 2018 - Jan 2018 (0 months)

Provided troubleshooting and customer support for set-top box and router-related issues, efficiently diagnosing and resolving technical problems.

Technical Support Troubleshooting Customer Service Problem Solving

Medical Assistant Intern

Health Star Medical Centre

Dec 2017 - Jan 2018 (1 month)

Assisted in various medical tasks and gained practical experience in a healthcare setting during the internship.

Communication

Phlebotomy Intern

Maxfield Park Health Centre

Aug 2017 - Sep 2017 (1 month)

Gained hands-on experience in phlebotomy procedures and patient care during a medical internship.

Patient Care Communication

Education

Degrees, certifications, and relevant coursework

All American Institute of Medical Health

Certification, Medical Health

2016 - 2017

Jose Marti High School

High School Diploma, General Education

2011 - 2016

Completed CXC subjects including English, Human & Social Biology, Integrated Science, Food & Nutrition, Home Economics Management, and Caribbean History.