Shandale Steele

I am a seasoned customer service professional with extensive experience in high-pressure environments. Over the past several years, I have successfully coached teams from low performance into champions, ensuring that customer expectations are not just met but exceeded. My journey began in the call center industry, where I honed my skills in handling various customer types, including irate customers, and developed a strong foundation in customer service.

Currently, I serve as a Team Manager at Conduent, where I lead my team to achieve department goals and maintain high customer satisfaction scores. My leadership has been recognized with the award for the best team manager for the Sep to Dec 2023 quarter. My ability to train new team members and step in for other managers during their absence has been crucial in maintaining team performance and morale.

My experience also includes roles in technical support and customer service representation, where I consistently achieved top evaluation scores. I am passionate about fostering a positive team environment and driving performance through effective coaching and support.