Jada Rouselle

Supervised concession operations and staff during large-scale events, ensuring compliance with food safety and customer service standards. Managed inventory, cash handling, and vendor relations effectively.

Oversaw daily bar operations and led bar staff, maintaining quality standards and developing seasonal beverage menus. Trained new bartenders and enforced health & safety protocols.

Built and maintained strong client relationships to drive revenue, negotiating competitive pricing with carriers and customers. Updated SOPs, trained team members, and monitored business trends while maintaining client financial data.

Resolved escalated payment issues, handling 45–50 outbound calls daily, and partnered with internal teams. Mentored junior staff and consistently exceeded key performance metrics.

Provided support for carriers and partners via inbound calls, trained new hires, and ensured customer satisfaction. Earned a 1.6x scorecard multiplier for high performance.

Managed customer accounts, billing, and documentation, creating procedural manuals. Tracked invoice activity to ensure accuracy and efficiency.

Graduated with an Associate Degree in December 2021. This program provided foundational knowledge and skills relevant to further academic or professional pursuits.

Attended Southern Illinois University from August 2014 to January 2016. Focused on coursework and academic development during this period.