Michele Duchesne
@micheleduchesne
I lead high-volume hospitality operations, premium client service, workforce planning, and financial performance across major venues.
United StatesWhat I'm looking for
I've led premium guest operations and client relationships for Compass Group USA, Sodexo Live!, and The Children’s Museum of Indianapolis, delivering seamless service in high-volume, high-stakes environments.
As Assistant Director of Operations, I supervise and develop a 50-person team, manage budgets, improve processes, optimize labor allocation, and increase revenue while meeting corporate financial targets.
My background includes multi-site venue operations, luxury suites, VIP clubs, regulatory compliance, audit readiness, and resolving complex client escalations. I build customer-focused teams and operational standards that support profitability, quality, and retention.
Experience
Work history, roles, and key accomplishments
Directed daily operational activities, managed budgets, and supervised a staff of 50. Implemented process improvements and ensured compliance with safety standards.
Premium Operations & Account Manager
Sodexo Live!
Jan 2022 - Dec 2022 (11 months)
Directed premium guest operations for 160 luxury suites and a VIP club lounge. Coordinated logistics for high-profile clients and resolved escalations under pressure.
Loan Officer Assistant
Victory Mortgage
Jan 2021 - Jan 2022 (1 year)
Supported three loan officers through the mortgage process, collected documentation, and coordinated communication among parties. Monitored loan pipelines and assisted with closings.
Directed multi-site hospitality operations and premium guest relations across two major venues. Standardized processes, optimized workforce allocation, and managed multi-million-dollar budgets.
Education
Degrees, certifications, and relevant coursework
University of North Florida
Bachelor of Arts, History
Bachelor of Arts in History with a minor in Education.
Florida State College at Jacksonville
Associate of Arts, Education
Activities and societies: Dean's List
Associate of Arts in Education, earned Dean's List recognition.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Skills
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