Jada Milks

Delivered professional, attentive service to VIP guests in a fast-paced live event environment, responding promptly to requests and supporting meet-and-greet experiences. Collaborated with event staff to coordinate guest services and maintain efficient operations.

Managed a high volume of calls, client inquiries, and administrative requests while prioritizing tasks and providing timely follow-up. Handled patient information with discretion, coordinated appointments, and processed payments accurately.

Trained and onboarded new team members on operational procedures and service standards. Communicated effectively with clients in English and French, processed orders and payments using POS systems, and collaborated with team members to ensure accurate order fulfillment.

Provided bilingual support to a high volume of callers, actively listening to inquiries and providing clear solutions. De-escalated challenging interactions with professionalism and empathy, handled confidential information, and conducted outbound calls to communicate recruitment information.

Managed guest services and ticket sales, providing professional and welcoming support to attendees. Worked closely with creative teams, event staff, and community partners to coordinate schedules, logistics, and onsite requirements.

Grade: 76%

Activities and societies: Scholarships: Richard Tomlinson, Florence May Foreman

Bachelor of Arts in Arts Administration with a focus on Film, completed in January 2025. Achieved a final cumulative average of 76% and received the Richard Tomlinson and Florence May Foreman scholarships.

Grade: R-Score: 26

Activities and societies: Honour Roll (Fall 2019, Fall 2020, Winter 2021)

Diplôme d'études collégiales in Social Sciences, completed in May 2021. Achieved an R-Score of 26 and was on the Honour Roll in Fall 2019, Fall 2020, and Winter 2021.