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Jacquelyn Richmond

@jacquelynrichmond

Experienced 988 chat shift lead and crisis counselor with strong supervisory and support skills.

United States
Message

What I'm looking for

I seek a leadership role in crisis services where I can coach counselors, ensure quality care, expand my skills, and contribute to a supportive, growth-focused team.

I am a dynamic crisis line leader with over six years of supervisory experience in Food and Nutrition Services and a recent Bachelor of Science in Criminal Justice. I transitioned into crisis work as a 988 Online Crisis Counselor and advanced to 988 Chat and Text Shift Lead.

In my current role I monitor and support a team of counselors, provide feedback and coaching, document reports for high-risk visitors, and ensure policy compliance and quality of care. I routinely use active listening, collaborative problem-solving, safety planning, and crisis intervention to help visitors stay safe.

I am committed to continuous professional growth, mentoring team members, and applying my supervisory experience and attention to detail in roles that prioritize compassionate, evidence-based crisis support and strong operational leadership.

Experience

Work history, roles, and key accomplishments

VW

988 Online Crisis Counselor

Volunteers of America Western Washington

Jun 2023 - Apr 2025 (1 year 10 months)

Provided chat and text crisis intervention, performed risk assessments and safety planning, documented interactions, and coordinated escalations to keep callers and texters safe.

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University logoSU

Southern New Hampshire University

Bachelor of Science, Criminal Justice

Grade: Summa Cum Laude

Completed a Bachelor of Science in Criminal Justice with summa cum laude honors in May 2022.

Tech stack

Software and tools used professionally

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Jacquelyn Richmond - 988 Chat and Text Shift Lead - Volunteers of America Western Washington | Himalayas