Open to opportunities

Wendy Hoffert

@wendyhoffert

I’m a crisis intervention professional delivering empathetic, de-escalating support during acute mental health, housing, and financial emergencies.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I can deliver compassionate crisis intervention, de-escalation, and safety-focused support while keeping accurate documentation confidential. I thrive in teams that value empathy, clear communication, and operational reliability.

I’m a Crisis Worker providing immediate crisis intervention and emotional support to people facing acute mental health, housing, and financial emergencies. I use active listening and de-escalation techniques to assess needs, ensure client safety, and maintain accurate documentation and confidentiality.

Beyond direct support, I’ve led operations through the Razorback Food Recovery Executive Board as Vice President of Operations, managing a $70,000 budget, training interns on purchasing protocols, and coordinating daily operational tasks. Earlier experience includes Certified Nursing Assistant work—delivering patient care and supporting residents and families through activities of daily living (ADLs) and clear communication.

Experience

Work history, roles, and key accomplishments

Current

Crisis Worker

Current

Westmoreland Community Action

Apr 2026 - Present (2 months)

Provided immediate crisis intervention and emotional support to individuals facing acute mental health, housing, and financial emergencies. Used active listening and de-escalation to assess needs, support client safety, and maintain accurate documentation and confidentiality.

Crisis Intervention Active Listening De escalation Mental Health Support Documentation Confidentiality Resource Navigation

Vice President of Operations

Volunteer Action Center of Fayetteville

May 2024 - May 2025 (1 year)

Managed a $70,000 budget and led day-to-day operations for Razorback Food Recovery through process oversight and intern training. Educated the campus community about volunteer opportunities and operational procedures.

Operations Management Budget Management Daily Operations Oversight Program Coordination Team Leadership

Food Recovery Board Intern

Razorback Food Recovery Board

Aug 2023 - May 2024 (9 months)

Managed a $25,000 budget and oversaw supply purchases to support food distribution operations. Coordinated with partners to schedule volunteer shifts and organize food distribution activities.

Budget Management Coordination Program Operations Logistics Coordination Training Support

Certified Nursing Assistant

Care-Age of Brookfield

Jun 2020 - Jul 2023 (3 years 1 month)

Provided direct patient care in a long-term care setting, assisting with activities of daily living (ADLs) including bathing, dressing, feeding, and mobility while preserving residents' dignity and comfort. Communicated clearly with residents and families to support emotional well-being and quality of life.

Direct Patient Care Patient Dignity Mobility Support Bathing And Dressing Support Communication Family Collaboration

Distribution Volunteer Coordinator

Razorback Food Recovery Board

Aug 2022 - May 2023 (9 months)

Managed and trained volunteers on how to recover food for distribution. Coordinated volunteer readiness to support consistent food recovery operations.

Volunteer Management Food Recovery Operational Coordination Team Leadership Instruction Delivery

Education

Degrees, certifications, and relevant coursework

University of Arkansas

Bachelor of Science, Biology

Grade: 3.7 GPA; Magna Cum Laude

Activities and societies: Fulbright College Honors College graduate; Undergraduate researcher under Dr. Erica Westerman (Aug 2024–May 2025); Honors coursework in Fulbright College.

Earned a Bachelor of Science in Biology with a minor in Spanish, graduating with Magna Cum Laude honors. Completed Honors College activities and undergraduate research in Fulbright College of Arts and Sciences.