Open to opportunities

Alissa Andrews

@alissaandrews

Message

Dedicated Crisis Navigator with strong communication and case management skills.

United States

Message

What I'm looking for

I am looking for a role that allows me to continue supporting individuals in crisis while fostering a collaborative and empathetic work environment.

I am a dedicated Crisis Navigator with over a year of experience in providing empathetic crisis intervention and support through secure text and chat platforms. My background includes developing personalized safety plans and conducting follow-up assessments to ensure ongoing support for individuals in crisis. I pride myself on my ability to maintain compliance with regulatory standards while enhancing client care in a remote setting.

Throughout my career, I have successfully completed all mandated training programs pertinent to crisis support, de-escalation techniques, and resource navigation. I actively listen with empathy and without personal bias, fostering a safe and validating environment for individuals in need. My collaborative approach allows me to work effectively both autonomously and as part of a team, ensuring the highest quality of care for those I serve.

Experience

Work history, roles, and key accomplishments

Current

Crisis Navigator

Current

Centerstone

Dec 2024 - Present (6 months)

Provided direct, empathetic, and non-judgmental crisis intervention and support through secure text and chat platforms. Developed personalized and actionable safety plans, ensuring ongoing efficacy and relevance.

Crisis Intervention De Escalation Techniques Resource Navigation Compliance Audits Communication Case Management Remote Support

Mid-Level Gifts Officer

Family Radio

Jun 2022 - Present (3 years)

Managed a portfolio of 800 mid-level donors, building and maintaining strong relationships. Provided comprehensive support to station listeners through various communication channels, including phone calls, emails, and mail.

Relationship Management Fundraising Communication Portfolio Management Email Communication Phone Support

Care Manager

Mental Health Co-op

Dec 2021 - Present (3 years 6 months)

Provided direct support to consumers, including sending appointment and medication reminders. Collaborated with healthcare providers and conducted in-home visits to assist with treatment plan goals.

Case Management Treatment Planning Home Visits Client Relationship Management Mental Health Support

Client Relationship Manager

Coyote Analytics

Jun 2016 - Present (9 years)

Handled client complaints and provided appropriate solutions, ensuring timely resolution and follow-up. Built strong client relationships by responding to inquiries, identifying needs, and resolving problems for both potential and existing clients.

Client Relationship Management Customer Service Training Delivery Problem Solving Communication CRM Software Account Management

Patient Counselor

BHG

Oct 2015 - Present (9 years 8 months)

Collaborated with prescribing professionals to ensure patients received necessary medications for opioid addiction. Assisted patients with treatment plans focused on achieving and maintaining sobriety, providing additional resources for housing, food, and medical treatment.

Patient Counseling Treatment Planning Addiction Treatment Resource Navigation Patient Support Medication Management Crisis Intervention Case Management

Patient Care Assistant

The Ranch

Sep 2013 - Present (11 years 9 months)

Provided one-on-one support for high-risk patients, assisting with coping and anxiety techniques. Ensured patient safety and encouraged participation in support groups.

Patient Care Coping Mechanisms Anxiety Patient Safety Crisis Intervention Behavioral Health Patient Advocacy

Childcare Provider

The Peanut Gallery

May 2004 - Present (21 years 1 month)

Provided a safe and nurturing learning environment for children aged 24 months to 5 years old. Trained staff on Five Star requirements, ensuring adherence to quality standards.

Childcare Early Childhood Education Staff Training Curriculum Development Child Development Classroom Management Nurturing Environment Regulatory Compliance Team Leadership

Childcare Provider

Little Tikes Daycare

May 1998 - Present (27 years 1 month)

Provided comprehensive care for children ranging from 6 weeks to 12 years of age. Ensured a safe and engaging environment for all children under supervision.

Childcare Toddler Care School Age Care Child Development Early Childhood Education

Education

Degrees, certifications, and relevant coursework

Middle Tennessee State University

Bachelor of Science, Sociology

Completed a Bachelor of Science in Sociology, gaining a comprehensive understanding of societal structures, human behavior, and research methodologies. Developed strong analytical and critical thinking skills applicable to various social contexts.

Columbus State Community College

Associate's degree, Psychology

Earned an Associate's degree in Psychology, focusing on foundational psychological principles and human development. Acquired knowledge in cognitive processes, social psychology, and research methods.