Milly Krivanek
@millykrivanek
Compassionate crisis counselor specializing in chat/text intervention and risk assessment.
United StatesWhat I'm looking for
I am a compassionate crisis counselor with three years of hands-on experience providing chat and text-based interventions through 988. I specialize in risk assessment, de-escalation, safety planning, and real-time documentation to ensure accurate client records and appropriate referrals.
My work has spanned remote national coverage and in-person statewide services, including coordination of international behavioral health resources when needed. I regularly applied evidence-based, trauma-informed approaches—solution-focused therapy, Rogerian methods, and the CARE model—to support clients in acute distress.
Beyond direct counseling, I have trained new crisis counselors and program coordinators transitioning into chat/text formats, and have acted as shift supervisor when leadership was unavailable. My roles required strong communication, mentoring, and adherence to local, state, and federal ethical guidelines.
I hold a B.A. in Psychology with a minor in Studio Art and bring additional experience in documentation accuracy, data entry across systems, and remote work environments. I am committed to continuous learning and to delivering empathetic, reliable crisis support.
Experience
Work history, roles, and key accomplishments
988 Online Crisis Counselor
Volunteers of America
Aug 2023 - Aug 2025 (2 years)
Provided chat and text-based crisis assessment, intervention, and referrals for 988 contacts nationally and internationally, ensuring accurate real-time documentation and coordinating cross-border behavioral health services.
988 Crisis Counselor
PATH, Inc.
May 2022 - Jul 2023 (1 year 2 months)
Delivered in-person crisis assessment, intervention, and referrals for state-wide callers, maintained accurate case documentation for audits and funding, and served as acting shift supervisor when needed.
IT Assistant
Illinois Wesleyan University
Oct 2019 - May 2022 (2 years 7 months)
Provided IT support across campus systems, assisting staff and students with technical issues and maintaining computer resources during the academic year.
Front Desk Attendant
Wakeley Gallery
Oct 2019 - Dec 2019 (2 months)
Managed front desk responsibilities including visitor services, gallery monitoring, and administrative support during exhibitions.
Seasonal Sales Associate
Madewell
Oct 2017 - Feb 2018 (4 months)
Supported store sales operations during peak season by assisting customers, processing transactions, and maintaining visual merchandising standards.
Education
Degrees, certifications, and relevant coursework
IUIllinois Wesleyan University
Bachelor of Arts, Psychology
Grade: 3.48/4.0 (Cumulative); 3.81/4.0 (Major)
Activities and societies: Research assistant supporting thesis student and animal test subject data collection; relevant coursework including Intro to Clinical & Counseling Psychology, Behavioral Neuroscience, Statistics, and Research Methods.
Bachelor of Arts in Psychology with a minor in Studio Art; completed coursework in clinical and counseling psychology, neuroscience, statistics, and research methods and participated in research assistance and thesis-related data collection.
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Milly?
You can contact Milly and 90k+ other talented remote workers on Himalayas.
Message MillyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
