diamond berland

I am a compassionate, adaptable professional with over 18 years of leadership experience in high-pressure retail and support environments. I excel at crisis de-escalation, active listening, and delivering empathetic guidance while maintaining clear, accurate documentation.

In my current role leading a team of 20+ at Target, I coach and mentor employees, manage on‑floor crises, and collaborate cross-functionally to resolve complex issues—all while fostering a culture of accountability and respect. I apply those same supportive skills in my independent practice as a sound healing practitioner and life coach, where I guide clients through grounding techniques and individualized care plans.

I have formal experience with risk assessment, safety planning (trained/transferable skills), and real-time documentation, and I am prepared to complete Suicide Prevention Center and Lifeline certifications as required. I am comfortable with digital communication platforms and confidential remote-work setups.

I seek to contribute my interpersonal strengths and dedication to mental health advocacy as a Chat & Text Counselor, offering calm, reliable support to people in crisis and helping organizations build safer, more empathetic services.