Jacqueline Ruffini

Oversee a team of Customer Service Representatives assisting customers with entity formation and maintenance. Lead day-to-day operations, develop team culture through coaching and performance appraisals, and encourage collaboration and continuous learning.

Communicates clearly and listens actively to assure the best results for clients. Creatively satisfies clients and is educated in product knowledge.

Freelanced for individual clients and businesses, providing makeup services as needed. Able to work on feet for multiple hours and think quickly to handle unexpected problems.

Created social media content on platforms such as YouTube, Instagram, and TikTok since 2013.

Managed a team of Customer Service Representatives, trained new hires on systems such as Salesforce and Excel, and stepped in to deescalate customer issues. Organized workflow to meet customer timeframes and demands.

Educated customers on company products and services, supported customer needs, and obtained documents through Secretary of State sites. Performed data entry, electronic filing, and retrieval of documents while maintaining and growing customer business.

Communicated directly with the boss to ensure client satisfaction, helped manage the workplace, and balanced customer needs. Identified and dealt with problems and risks while seeking ways to improve the team.

Worked on-site or off-site events such as weddings, TV shoots, and photoshoots. Sold products, scheduled appointments, posted on social media, and connected with clients via social media.

Bachelor of Arts in English Language and Literature, General from the University of Delaware, completed in 2020.