Jacqueline Rodriguez
@jacquelinerodriguez2
Customer service professional focused on clear client communication, efficient problem resolution, and measurable service improvements.
United StatesWhat I'm looking for
I’m a customer service professional entering the workforce with a strong focus on client communication and problem resolution. I’m excited to contribute to WM’s service operations in a Representative III capacity, bringing attentiveness and clear, efficient customer interactions.
At Frontier Waste Solutions, I resolved 85+ customer inquiries daily on waste collection schedules, billing disputes, and service interruptions while maintaining a 97% customer satisfaction rating. I improved the service complaint resolution process by creating a standardized escalation protocol—reducing average call handling time by 22% and decreasing repeat contact rates by 35%.
I also supported clients at Opportunity Home, where I delivered front-desk support for 100+ daily visitors, coordinated intake documentation, and maintained accurate resident records with 100% HUD compliance. By acting as a primary point of contact for low-income residents, I provided empathetic guidance on eligibility requirements and program resources, improving satisfaction and reducing wait times.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Frontier Waste Solutions
Feb 2024 - Jun 2026 (2 years 4 months)
Resolved 85+ customer inquiries daily on waste collection schedules, billing disputes, and service interruptions, maintaining a 97% customer satisfaction rating. Streamlined complaint resolution with a standardized escalation protocol, reducing average call handling time by 22% and repeat contacts by 35%, and coordinated route updates for 500+ accounts to reduce inbound complaints by 40% during pe
Client Support / Reception
Opportunity Home
Jun 2022 - Oct 2024 (2 years 4 months)
Provided high-volume front-desk support and directed residents to housing assistance programs, serving 100+ daily visitors and improving service delivery. Managed resident intake documentation and maintained accurate records for affordable housing programs, ensuring 100% HUD compliance and reducing processing errors by standardizing data entry procedures.
Client Support / Receptionist
Opportunity Home
Jun 2022 - Oct 2024 (2 years 4 months)
Provided front-desk support for a housing authority office, managing high-volume inquiries and directing residents to appropriate assistance programs for 100+ daily visitors. Coordinated intake documentation and maintained accurate resident records to ensure 100% HUD compliance, reducing processing errors by standardizing data entry, and supported low-income residents through complex applications
Education
Degrees, certifications, and relevant coursework
VICTORY LEARNING CENTER
High school diploma
2006 -
Earned a high school diploma at Victory Learning Center in 2006.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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