Priscila Saavedra Becerra

Coordinated client onboarding, regulatory compliance (FMCSA, USDOT filings, BOC-3, UCR) and insurance documentation, maintaining accurate records and ensuring timely activations and renewals to preserve operational compliance.

Conducted high-volume outbound calls to licensed insurance agents, scheduled interviews and appointments, and guided candidates through account creation and onboarding paperwork to support recruitment pipelines.

Reviewed and audited call recordings to ensure policy adherence, generated performance reports, coached agents on improvements, and implemented quality-control initiatives to raise service standards.

Taught high school chemistry (including remote instruction), developed lab activities and assessments, maintained a safe lab environment, and mentored students to improve learning outcomes.

Managed up to 200 outbound calls daily to generate leads, recorded call details in CRM, met performance targets, and delivered bilingual customer service and sales support.

Taught English language arts, designed lessons and assessments, and used interactive strategies to enhance student engagement and language proficiency.

Delivered beginner-level English instruction, assessed student progress, and adapted lessons to meet individual learning needs while maintaining administrative responsibilities.

Supported cosmetic product manufacturing and quality control, assisted R&D experiments and data collection, and maintained safety and detailed production records.

Prepared lab materials and solutions, ensured lab safety and protocol adherence, assisted students during experiments, and maintained accurate laboratory records.

Completed a Fundamentals of Project Management online course to develop project coordination and scheduling skills.

Completed an online Community Manager: Marketing course focused on lead generation and CRM usage.

Completed a bilingual call center representative training program focused on outbound calling and CRM use.

Activities and societies: English teacher (Jul 2018 - Jun 2019), lesson planning and student assessment.

Completed high school diploma and served as an English teacher, developing lesson plans and assessments.

Completed English teacher training and taught beginner-level students using adaptable lesson plans.

Activities and societies: Intern (Jan 2017 - Dec 2017) supporting production and R&D projects.

Completed a one-year internship gaining hands-on experience in cosmetic product manufacturing and quality control.

Completed secondary education at Capilla de Cochabamba School, graduating in 2011.

Completed a Certificate of Proficiency in English at Mayor de San Simón University.

Activities and societies: Laboratory assistant (Mar 2013 - Dec 2014), participated in lab work and quality control.

Studied Chemical Engineering at Mayor de San Simón University with coursework and laboratory experience including roles as a laboratory assistant.