Open to opportunities

Jacqueline Felix

@jacquelinefelix

Bilingual customer service and administrative support professional with 12+ years coordinating deliveries, paperwork, and records.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can coordinate deliveries and appointments, process paperwork, maintain accurate records, and support daily operations—using bilingual communication and strong attention to detail to resolve issues quickly.

I’m a reliable bilingual (English/Spanish) customer service and administrative support professional with 12+ years of experience helping customers and keeping day-to-day operations running smoothly. In my current role (2016–Present), I coordinate deliveries, financing paperwork, payments, and customer account updates, while maintaining organized customer records and documentation.

I’m known for strong attention to detail and professional communication—whether I’m addressing order questions, scheduling needs, or resolving issues. Previously, I handled customer inquiries for orders, returns, and shipments at Newegg using CRM software, and earlier still, I supported auto insurance customers by preparing quotes, explaining coverage options, and completing policy paperwork.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Administrative Support

Current

Sleep Kings Inc.

Jan 2016 - Present (10 years 6 months)

Coordinated deliveries, financing paperwork, payments, and customer account updates for a family-owned business. Maintained organized customer records and communicated with customers about orders, scheduling, and issue resolution.

Customer Service Administrative Support Data Entry Documentation CRM Systems Problem Solving Email Communication

Customer Service Representative

Newegg Inc.

Jan 2013 - Dec 2015 (2 years 11 months)

Handled customer inquiries related to orders, returns, and shipments, documenting interactions using CRM software. Coordinated with internal departments to resolve customer issues.

Customer Service CRM Systems Documentation Issue Resolution

Insurance Customer Service / Sales Agent

Adriana's Insurance Services

Jan 2011 - Dec 2013 (2 years 11 months)

Prepared auto insurance quotes, explained coverage options, and completed policy paperwork. Entered customer information, collected documents, and maintained organized customer files and documentation.

Insurance Customer Service Sales Support Data Entry Documentation Problem Solving