Open to opportunities

Jacob Samples

@jacobsamples

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Administrative professional and EMR systems specialist with master-level MEDENT expertise and publishing experience.

United States

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What I'm looking for

I seek roles where I can lead EMR optimization, ensure regulatory compliance, develop SOPs, train staff, and apply editorial precision to documentation.

I am an administrative professional and EMR systems specialist who combines master-level MEDENT administration with five-time published copyediting experience. I design custom clinical templates and optimize EMR workflows to improve provider efficiency and data integrity.

My work has produced 100% compliance in regulatory submissions and implemented EMR migrations from paper to centralized systems. I serve as a Tier-2 technical support subject matter expert and primary vendor liaison for complex system issues.

As a freelance writer and copyeditor I managed full production lifecycles for manuscripts across genres, delivering market-ready Kindle, paperback, and hardcover books. I have secured multiple publication credits and maintain ongoing client engagements.

I pursue continuous improvement through process innovation, SOP development, staff training, and rigorous data audits, driven by a Meliora philosophy focused on measurable operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Freelance Writer & Copyeditor

Current

Jake Samples Writing & Copyediting

Jan 2021 - Present (4 years 9 months)

Managed end-to-end publishing workflows for client manuscripts, securing five publication credits and delivering polished Kindle, paperback, and hardcover releases. Sustained repeat client engagements through strong project management and editorial quality.

Developmental Editing Kindle Paperback Formatting Project Management Proofreading Client Communication

Medical Office Clerk

New Dimensions in Health Care

Jul 2022 - Sep 2023 (1 year 2 months)

Designed and deployed custom MEDENT clinical templates and workflows to optimize provider efficiency and ensure data consistency, and implemented coding solutions to improve MIPS compliance. Served as Tier-2 technical support and vendor liaison for EMR issues.

MEDENT Clinical Template Design MIPS Compliance Technical Support Workflow Automation Regulatory Reporting Data Integrity

Retail Store Manager & Sales Consultant

Prime Communications – AT&T

Oct 2021 - Jun 2022 (8 months)

Directed daily retail operations including inventory, staff training, and resource scheduling, and consistently exceeded sales quotas through targeted customer retention and service strategies. Improved operational efficiency and cost control.

retail management Sales Inventory Management Staff Training Customer Retention Scheduling Performance Metrics

Office Manager

Cope & Fedullo Medical Services

Jan 2021 - May 2021 (4 months)

Managed administrative operations for high-volume COVID-19 testing clinic, maintained patient confidentiality, executed data integrity audits and achieved 100% compliance in daily regulatory submissions. Implemented SOPs to improve team efficiency.

Office Management COVID 19 Clinic Operations Data Auditing Regulatory Compliance SOP Development Confidentiality

Client Service Associate

Northern Rivers Family of Services

Jan 2020 - Aug 2020 (7 months)

Provided administrative support across provider networks, managing scheduling, onboarding, and records management while delivering Excel-based analytics to leadership for performance insights.

Scheduling Onboarding Records Management Administrative Support Reporting Data Analysis

Medical Records Specialist

The Arc Lexington

May 2016 - Sep 2019 (3 years 4 months)

Led transition from paper records to centralized EMR (including MEDENT), improving data accessibility and security; developed DM/HM formulas for outcome tracking and trained teams on health information systems best practices.

MEDENT Health Information Management Data Migration Training Regulatory Compliance DM HM Formulas

Medical Assistant

Mayer & Cope Family Practice

Jun 2013 - Jan 2015 (1 year 7 months)

Provided front-desk and clinical support including appointment scheduling and accurate patient record maintenance while acquiring foundational EMR expertise through hands-on training.

Patient Scheduling Front Desk Operations Medical Records EMR Clinical Support Data Entry