Jacob Johnson

•Greet and assist residents, families, visitors, physicians, vendors, and staff in a professional and compassionate manner.
•Answer, screen, and route high-volume incoming calls; respond to inquiries and relay messages to appropriate departments.
•Maintain a welcoming, organized, and secure reception area while monitoring facility access and visitor sign-in procedures.
•Assist with resident admiss

•Review of electronic and hardcopy certified payroll reports for compliance with state and federal prevailing wage and apprenticeship requirements.
• Participate in pre-bid and job start meetings to ensure contractor understanding of LCP and PLA requirements.
• Identification auditing and reporting of potential public works labor compliance violations.
• Manage and interpret the applicable LCP Pro

•Demonstrating compliance with Code of Conduct and compliance policies and takes action to resolve compliance questions or concerns and report suspected violations.
• Preparing correspondence, reports, schedules, etc. and distribute as appropriate.
• Calendar maintenance for leadership, communication of scheduling changes.
• Facilitation of meeting setup (date, time, location, materials, catering,

•Provide administrative support to the Chief Financial Officer and President ensuring smooth office operations and adherence to internal processes.
• Utilize Microsoft Office Suite for record management, filing, and document coordination.
• Oversee certified payroll records, bid coordination, contract administration, and client account management.
• Coordinate project management tasks, assist i

• Managed day-to-day operations, including shift management, sales goals, and customer satisfaction.
• Ensured adherence to company procedures, focusing on the achievement of financial goals and consistent operational efficiency.
• Led a team of 40 employees and 3 department managers, fostering team development and career growth.
• Conducted employee training, performance assessments, a

• Managed scheduling and multitasked in a high-volume medical office environment.
• Proficient in McKesson, Citrix, and EPIC software to ensure accurate patient data entry.
• Verified insurance and benefits, providing seamless patient service while ensuring compliance with HIPAA laws.
• Managed confidential information and effectively communicated with both patients and medical personnel

• Led a small team while providing high-level customer service in a fast-paced restaurant environment.
• Enforced company procedures and ensured proper handling of cash and personal funds.
• Provided guidance in the execution of team shifts and handled delicate customer service procedures.
• Utilized good judgment and teamwork to resolve issues, ensuring a positive guest experience