Jacob Ines
@jacobines
Hotel sales leader driving revenue growth through market research, negotiation, and client relationship management.
What I'm looking for
I’m a hotel sales professional prepared for leadership roles, with a proven ability to drive revenue growth and strengthen client relationships through clear communication and strategic planning.
In my current role as a Hotel Sales Manager (Remote), I support branded hotels across the U.S. by consulting with owners, investors, and general managers to increase property revenue and market share. I manage portfolio retention and expansion, monitor upcoming group reservations through the PMS, send start/end-of-day reports, and update sales revenue through monthly meetings—while coordinating RFP submissions with third-party reservation companies.
Previously, I worked as a Hotel Sales Coordinator handling inbound/outbound calls, texts, and emails for group reservation inquiries, performing market research, maintaining long-term client relationships, and conducting mystery shopping to optimize rate positioning. Earlier roles also strengthened my customer support and escalation experience, including Guest Relations, Reservations (inbound/email), and AppleCare email/chat support.
Experience
Work history, roles, and key accomplishments
Hotel Sales Manager
Bezla LLC
Oct 2022 - Apr 2025 (2 years 6 months)
Consulted with branded hotel owners, investors, and general managers to increase property revenue and market share. Monitored group reservations through the hotel PMS, managed account retention and expansion, and prepared RFP bids with third-party reservation companies.
Hotel Sales Coordinator
Bezla LLC
Apr 2021 - Oct 2022 (1 year 6 months)
Handled inbound and outbound calls, text messages, and emails for partner hotels’ group reservation inquiries across the United States. Conducted market research, maintained Zoho CRM lead notes, and supported client growth through client relationship management and mystery shopping.
Guest Relations Specialist
Sitel Group
Mar 2017 - Apr 2021 (4 years 1 month)
Provided guest relations and inbound reservations support (email), while supporting Tier 2 escalations. Served as a Mentor SME to support team performance and customer outcomes.
Provided AppleCare technical customer support through email and chat as a Tech1 CSR. Managed customer requests and maintained responsive communication to resolve support needs.
Game Operations Specialist
GameOps Inc.
Jan 2014 - Sep 2014 (8 months)
Supported Wildstar Online game operations through email-based customer support. Assisted with handling player inquiries via written communication.
Network Recruitment Assistant
Boardwalk Business Ventures Inc.
Jun 2013 - Jan 2014 (7 months)
Assisted with network recruitment activities and coordination in a local HR context. Supported recruitment processes through ongoing outreach and administrative support.
Education
Degrees, certifications, and relevant coursework
Tarlac State University
BSBA, Marketing Management
2009 - 2013
Grade: 2.0
Activities and societies: People's General Insurance Intern
Earned a BSBA in Marketing Management from Tarlac State University starting in 2013.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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