Open to opportunities

Jacob Ines

@jacobines

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Hotel sales leader driving revenue growth through market research, negotiation, and client relationship management.

Philippines

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What I'm looking for

I’m seeking a leadership-focused hotel sales or revenue role where I can grow partner portfolios, analyze market opportunities, and lead teams to deliver measurable revenue increases and stronger client relationships.

I’m a hotel sales professional prepared for leadership roles, with a proven ability to drive revenue growth and strengthen client relationships through clear communication and strategic planning.

In my current role as a Hotel Sales Manager (Remote), I support branded hotels across the U.S. by consulting with owners, investors, and general managers to increase property revenue and market share. I manage portfolio retention and expansion, monitor upcoming group reservations through the PMS, send start/end-of-day reports, and update sales revenue through monthly meetings—while coordinating RFP submissions with third-party reservation companies.

Previously, I worked as a Hotel Sales Coordinator handling inbound/outbound calls, texts, and emails for group reservation inquiries, performing market research, maintaining long-term client relationships, and conducting mystery shopping to optimize rate positioning. Earlier roles also strengthened my customer support and escalation experience, including Guest Relations, Reservations (inbound/email), and AppleCare email/chat support.

Experience

Work history, roles, and key accomplishments

Hotel Sales Manager

Bezla LLC

Oct 2022 - Apr 2025 (2 years 6 months)

Consulted with branded hotel owners, investors, and general managers to increase property revenue and market share. Monitored group reservations through the hotel PMS, managed account retention and expansion, and prepared RFP bids with third-party reservation companies.

Hotel Sales

B2B Sales Revenue Management Account Retention RFP Sales Reporting Stakeholder Management Negotiation

Hotel Sales Coordinator

Bezla LLC

Apr 2021 - Oct 2022 (1 year 6 months)

Handled inbound and outbound calls, text messages, and emails for partner hotels’ group reservation inquiries across the United States. Conducted market research, maintained Zoho CRM lead notes, and supported client growth through client relationship management and mystery shopping.

Inbound Calls Email Support Market Research Zoho CRM

Mystery Shopping

Local Negotiated Rates

Customer Relationship Management

Guest Relations Specialist

Sitel Group

Mar 2017 - Apr 2021 (4 years 1 month)

Provided guest relations and inbound reservations support (email), while supporting Tier 2 escalations. Served as a Mentor SME to support team performance and customer outcomes.

Communication Skills Mentorship Guest Relations Email Support

Customer Support

Reservations Management

AppleCare Support Agent

Conduent

Oct 2014 - Jan 2017 (2 years 3 months)

Provided AppleCare technical customer support through email and chat as a Tech1 CSR. Managed customer requests and maintained responsive communication to resolve support needs.

Live Chat Client Communication

Apple Support

Email Support CSR Technical Support

Game Operations Specialist

GameOps Inc.

Jan 2014 - Sep 2014 (8 months)

Supported Wildstar Online game operations through email-based customer support. Assisted with handling player inquiries via written communication.

Email Support Customer Service Written Communication Service Delivery

Operations Support

Network Recruitment Assistant

Boardwalk Business Ventures Inc.

Jun 2013 - Jan 2014 (7 months)

Assisted with network recruitment activities and coordination in a local HR context. Supported recruitment processes through ongoing outreach and administrative support.

Communication Skills

Recruitment coordination

Networking Candidate Outreach HR Support Data Management Administrative Coordination