Jaclyn Mister

Conducted third-party compliance reviews of closed mortgage loans, identifying documentation, regulatory, and data-accuracy issues. Updated loan data in internal systems and performed Mavent compliance testing.

Audited closing documentation for accuracy, including loan amounts, vesting details, final figures, ALTA statements, affidavits, and state disclosures. Coordinated document packages with signing agents and attorneys.

Generated monthly QA reports and reviewed loans for compliance with established policies and procedures. Investigated alerts and discrepancies involving HMDA, hard stops, lock dates, and Reg Z.

Managed time-sensitive disclosure workflows in Encompass, inspecting files, correcting inaccurate information, and clearing issues affecting document readiness. Balanced closing disclosure figures with settlement agents.

Audited files for errors, escalated discrepancies to relevant departments, and tracked reconciliation through completion. Streamlined ticket clearing in JIRA and maintained an updated working queue.

Managed daily customer and office operations, including scheduling, order intake, service updates, invoices, estimates, and customer inquiries. Reconciled paperwork, credit-card settlements, deposits, and vendor invoices.

Managed administrative and customer operations across three stores, including scheduling, payments, records, and customer communications. Created detailed Excel reporting and reconciled daily transactions.

Managed inbound and outbound freight using Web IM applications and maintained shipment, inventory, and return records. Prepared shift reports and tracked performance metrics in Excel.

Promoted to Supervising Agent within six months; trained new agents on company policies, procedures, and customer service. Assisted members with claims and applications and maintained underwriting documentation.

Served as a primary liaison for customers and public users while maintaining accurate records and providing information and assistance. Corrected missing or outdated case information and organized files.

Managed a pipeline of 25+ clients from application intake through closing, coordinating borrowers, title companies, appraisers, inspectors, and internal departments. Maintained client files using Calyx Point and Encompass.

Grade: 3.64

Earned an Associate Degree in Criminal Justice with a GPA of 3.64.

Grade: 3.58

Earned a Medical Insurance Billing and Coding Diploma with a GPA of 3.58.