Jackson Jonah
@jacksonjonah
WordPress Technical Support Engineer focused on reliable site operations.
NigeriaWhat I'm looking for
I am a dedicated Technical Support Engineer and WordPress expert with hands-on experience troubleshooting complex WordPress issues, managing hosting environments via WHM/cPanel, and delivering empathetic customer support. I prioritize clear communication and documentation to resolve issues quickly and reduce repeat incidents.
Across onsite and remote roles, I have managed server provisioning, diagnosed critical site failures, handled migrations and restorations, and improved site security and performance. I mentor non-technical users and provide ongoing maintenance to ensure platform stability and fast load times.
As Lead of the Eket WordPress Community, I organize meetups and promote knowledge sharing. I combine technical depth in PHP, MySQL, HTML/CSS/JavaScript and practical tooling like Elementor and AI-assisted troubleshooting to drive customer success and operational reliability.
Experience
Work history, roles, and key accomplishments
WordPress Technical Support
Start Innovation Hub
Aug 2023 - Nov 2025 (2 years 3 months)
Managed WHM/WHMCS hosting, diagnosed and resolved critical WordPress issues, and provided client-facing technical support that improved site reliability and response times.
WordPress Developer
Satostudio Media Production
Mar 2024 - Jul 2024 (4 months)
Delivered remote WordPress development and maintenance, enhanced site security and performance, and integrated analytics to improve website stability.
WordPress Developer & Support
Solluze Global Link
Jan 2023 - Jun 2023 (5 months)
Provided remote technical support and developed WordPress sites focused on plugin conflict resolution and cross-hosting compatibility to maintain platform stability.
Education
Degrees, certifications, and relevant coursework
Akwa Ibom State University
Bachelor of Science, Computer Science
2015 - 2020
Activities and societies: Core Team Member, GDSC AKSU Chapter (2018–2019)
Completed a Bachelor of Science in Computer Science with coursework in web technologies and systems administration.
Government Secondary School, Afaha Eket
WASSC, General Secondary Education
2004 - 2010
Attended secondary school and obtained the West African Senior School Certificate (WASSC).
COCoursera
Certificate, Technical Support
Completed the Technical Support Fundamentals certification through Coursera.
Availability
Location
NigeriaAuthorized to work in
Website
jacksonjonah.com.ngPortfolio
jacksonjonah.com.ngJob categories
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