JPJack Porter
@jackporter
Customer Success Manager driving adoption, retention, and data-driven product growth.
United StatesWhat I'm looking for
I’m a Customer Success Manager with 6+ years of experience in B2B SaaS, driving adoption, optimizing the customer journey, and reducing churn through data-driven initiatives.
At Vyond, I served as the primary contact for enterprise clients, maintaining a 97% CSAT while managing a high-volume portfolio. I developed KPI dashboards that helped reduce churn by 20% and automated Voice of the Customer feedback loops to accelerate product improvements and inform roadmap decisions.
In operations, I’ve led process automation initiatives using Microsoft Power Automate and Asana to improve team productivity by 30%, streamline document workflows, and enhance task delegation to ensure timely execution of client deliverables.
I combine customer-facing expertise with technical proficiency in tools like Zendesk, Python, and version control systems. I build predictive models and deploy Streamlit dashboards that turn customer data into actionable business insights—bridging the gap between customer success and data science.
Experience
Work history, roles, and key accomplishments
Operations Manager
Namaste Financial Management, Inc.
Nov 2023 - Present (2 years)
Led process automation efforts that improved team productivity by 30% and created streamlined workflows for customer document handling to enhance response times and service delivery.
VYCustomer Success Specialist
Vyond
Apr 2017 - Sep 2023 (6 years 5 months)
Served as primary contact for enterprise clients, developed usage analytics and KPI dashboards that contributed to a 20% reduction in churn and maintained a 97% CSAT across high-volume portfolios.
Education
Degrees, certifications, and relevant coursework
4Geeks Academy
Data Science and Machine Learning
2025 - 2025
Completed an intensive Data Science and Machine Learning program focused on predictive modeling, data preprocessing, and deployment using Python and Streamlit.
LULouisiana State University
Master of Business Administration, Business Administration
Completed a Master of Business Administration program at Louisiana State University, Shreveport campus.
LULoyola Marymount University
Bachelor's Degree
Earned a bachelor's degree from Loyola Marymount University in Los Angeles, graduating in May 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
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