Jack Norman

I'm currently a Customer Support Specialist at Johns Lyng Group on the Gold Coast, handling high-volume inbound/outbound calls, complaint escalation, and sensitive data handling to strict KPIs and compliance standards.

Alongside that, I've spent the past few years freelancing as a cinematographer and editor (Premiere Pro, After Effects, DaVinci Resolve), and more recently taught myself to build and direct a full production AI platform — Jarvis — from scratch: a Python/FastAPI backend, React dashboard, and a coordinating multi-agent system integrated with Anthropic Claude, OpenAI, Meta Graph, YouTube Data, and Supabase, deployed and secured on Google Cloud Run and Cloudflare. I act as product owner and technical director, directing an AI coding agent through the build rather than hand-coding it myself — including catching and resolving a real credential-exposure incident along the way.

That combination — customer-facing reliability, creative production skills, and hands-on AI/automation experience — is what I bring to the table. I'm open to remote roles in customer support, marketing/content, or IT & technical support/automation, and I pick things up fast when they're new to me.