Looking for a job

Aren Beniwal

@arenbeniwal

Customer support specialist at Commonwealth Bank of Australia who investigated fraud disputes and tested AI support tooling.

Australia

Message

What I'm looking for

I’m open to remote, part-time and contract roles.

At Commonwealth Bank of Australia, I handled customer contacts about fraud, scams and disputed transactions, investigating transactions and verifying customer identities against compliance standards.

I supported distressed and vulnerable customers by explaining dispute processes and next steps clearly. I documented cases for quality and compliance review and escalated complex cases with context.

As part of an early-stage team, I tested support tooling alongside the bank’s AI assistant, CEBA, and gave feedback. At Taskflo, I tested a four-product SaaS suite across customer workflows and wrote reproducible bug reports.

At OGEN Media, I run remote outreach to brands and manage partnerships connecting them with TikTok Shop creators. I’m studying Software Engineering and Finance at the University of Technology Sydney.

Experience

Work history, roles, and key accomplishments

Current

Head of Partnerships (Contract)

Current

OGEN Media

Jun 2026 - Present (4 months)

Run remote outreach to brands and manage partnerships connecting them with TikTok Shop creators.

Partnerships Outreach Remote Work TikTok Shop

QA and UI/UX Intern

Taskflo

Jan 2026 - May 2026 (4 months)

Tested a four-product SaaS suite across real customer workflows and wrote clear, reproducible bug reports. Reviewed user experience and recommended changes to reduce confusion for end users.

QA Manual Testing Bug Reporting UI UX Review SaaS Agile Financial Reporting Operational Reporting

Customer Service Specialist, Fraud and Scam Disputes

Commonwealth Bank of Australia

Feb 2024 - May 2025 (1 year 3 months)

Handled 40+ customer contacts per shift on fraud, scam and disputed transaction cases. Investigated transactions across multiple banking systems and identity-verified every customer to compliance standards.

Fraud and Scam Disputes Transaction Investigation Identity Verification CRM Customer Support De escalation Escalation Management Compliance AI Assistant Testing

Customer Service Representative

Datacom

Provided phone and digital support for enterprise and government clients, meeting SLAs and quality benchmarks.

Customer Support Phone Support Digital Support SLA Quality Benchmarks

Call Centre Agent

Insight FTS

Managed inbound and outbound queues, escalations and follow-ups across several systems.

Call Centre Inbound Outbound Escalation Management Follow ups

Education

Degrees, certifications, and relevant coursework

University of Technology Sydney

Bachelor of Engineering (Honours) and Bachelor of Business, Software Engineering and Finance

2022 -

Pursuing a Bachelor of Engineering (Software Engineering, Honours) and Bachelor of Business (Finance) with relevant coursework in software testing, databases, and software architecture.