Faith Gatwiri
@faithgatwiri
I deliver welcoming guest service across front office, food service, and hospitality operations.
KenyaWhat I'm looking for
I've supported front-office operations at Urbanwoods Hotel in Kilimani, handling guest check-ins and check-outs, reservations, payments, reception calls, shift handovers, and guest concerns. I also coordinated with other departments and guided junior staff to support guest satisfaction.
Through roles at Maxland Hotel in Juja, I've worked across food and beverage service, kitchen production, housekeeping, and guest relations. I'm looking to keep learning in hospitality while delivering clean, efficient, professional service.
Experience
Work history, roles, and key accomplishments
Front Office
Urbanwoods Hotel
Mar 2026 - Sep 2026 (6 months)
Assisted with check-in and check-out of guests, prepared shift handover reports, and trained junior staff. Managed reservations, handled guest complaints, and coordinated with other departments for guest satisfaction.
Education
Degrees, certifications, and relevant coursework
Kiriri Women's University of Science and Technology
Diploma, Hospitality Management
2024 -
Pursuing a Diploma in Hospitality Management, gaining practical experience in front office, food and beverage, housekeeping, and culinary operations.
Gatero Girls High School
Kenya Certificate of Secondary Education, Secondary Education
2020 - 2023
Completed Kenya Certificate of Secondary Education (KCSE).
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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