Jack Kazmee
@jackkazmee
IT Support Engineer/AV at North Texas Tollway Authority, upgrading meeting rooms to integrated Teams rooms and supporting board meetings.
United StatesWhat I'm looking for
At North Texas Tollway Authority (NTTA), I provide on-site hardware and software support and handle AV requests through ServiceNow. I support executives and board and committee meetings.
I’m upgrading rooms to integrated Teams rooms using Rally Bar systems and Crestron, along with the Teams admin portal, Azure, and Logitech Sync. I also work with Extron and Q-SYS equipment and Swagit live-streaming systems.
At Federal Deposit Insurance Corporation, I addressed IT support requests, managed assets through ServiceNow CMDB, and helped deploy equipment and software. I also provided remote assistance using tools including Bomgar, Intune, and VMware Horizon.
At Infor, I supported Windows and Mac systems and administered AV technology across meeting rooms. I also maintained user accounts and permissions and supervised a team of two IT professionals.
Experience
Work history, roles, and key accomplishments
IT Support Engineer/ AV
North Texas Tollway Authority
Mar 2025 - Present (1 year 6 months)
Provided IT support for hardware and software issues, managed incidents via ServiceNow, and handled AV requests. Supported executives and board meetings, using Biamp, X panel, Teams admin portal, Azure, and Logitech Sync.
IT Support Technician II
Federal Deposit Insurance Corporation
May 2023 - Feb 2025 (1 year 9 months)
Managed IT support system, addressed requests via email, Teams, phone, and walk-ins, and administered deployments for new hires. Oversaw asset management using ServiceNow CMDB and coordinated IT equipment deployment and user terminations.
IT Specialist/ AV Tech
Infor
Oct 2019 - Jun 2023 (3 years 8 months)
Managed system and software issues for Windows and Mac, created and escalated tickets using Cherwell/Jira. Administered AV technology across 20 meeting rooms, performed hardware troubleshooting, and executed IT setup tasks including imaging and user account management.
Senior IT Specialist Remote
HydraFacial
Jul 2022 - Dec 2022 (5 months)
Managed enterprise-level user account operations, including creation and termination, and facilitated application licensing for Power BI, Office 365, and Azure Active Directory. Provided executive support for C-suite personnel and coordinated setup of advanced technical equipment.
Help Desk Support Analyst
Northwell Health
May 2019 - Sep 2019 (4 months)
Provided technical support for medical professionals, resolving account access and software issues. Facilitated secure prescription processes by setting up ID.ME registrations.
Tech Specialist
Clever Devices
Oct 2018 - Dec 2018 (2 months)
Identified and resolved hardware and software issues for onboard systems in public transportation. Managed and documented daily inspections and updates using Excel.
IT Tech Support Level 2
Altice USA
May 2017 - Jul 2018 (1 year 2 months)
Resolved technical issues for internet, phone, cable, and TV services, and configured software on end-user devices. Collaborated with senior IT teams and maintained the internal knowledge database.
Education
Degrees, certifications, and relevant coursework
Queensborough Community College
Associate's degree, Electrical and Computer Engineering
2012 - 2015
Pursued an Associate's degree in Electrical and Computer Engineering, covering foundational engineering and computer science topics.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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