Jemal Clayton

I've delivered desktop, help desk, and executive support for TCS at Altria, APN at CVS Aetna, OSI Digital at Supernal, and Brillio at Freddie Mac. I coordinate high-priority on-site requests, support senior executives, and keep boardroom audiovisual systems ready for critical meetings.

I've supported environments serving up to 10,000 users, resolving hardware, software, network, VPN, and virtual desktop issues. My work includes asset lifecycle management, desktop imaging, access administration, incident response, onboarding, inventory audits, and user training.

Across Cognizant Technologies, HCL America, and other enterprise teams, I've led support operations, trained technicians, and managed tools including ServiceNow, Jira, Active Directory, Citrix, Okta, Google Workspace, and Office 365. I bring a root-cause focus to network security, VDI, AV support, and service delivery.