Chris Laker
@chrislaker
I lead desktop support teams and resolve complex escalated IT tickets.
United StatesWhat I'm looking for
I'm currently leading desktop support at AbbVie through TEKsystems Global Services, overseeing ticket delegation, SLA adherence, and operational support standards.
I support technicians with escalated tickets, guide resolution for complex issues, and use ticket metrics to improve support quality. Previously at AbbVie, I provided reliable in-room conference support, handled urgent senior-level conferencing requests, and maintained conference-room equipment records.
At Five-Star Audio Visual, I consulted with clients on audio-visual services, scheduled technicians, supervised event personnel, and managed equipment assets for social and corporate events.
I've also set up and operated AV equipment for meetings and large conferences, with hands-on experience across ServiceNow, Office 365, Active Directory, Dante, and professional AV systems.
Experience
Work history, roles, and key accomplishments
Oversee and delegate tickets ensuring technician adherence to SLA commitments and operational support standards. Support technicians with escalated tickets, providing guidance and resolution assistance for complex issues.
Education
Degrees, certifications, and relevant coursework
Chris hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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