JACKELINE ALONZO

I am a dedicated healthcare professional with extensive experience in customer service and administrative roles within the medical field. My journey began at Antelope Valley Outpatient Imaging Center, where I honed my skills as a Medical Records Lead, managing patient interactions and ensuring the confidentiality of sensitive information. My ability to communicate effectively in both English and Spanish has allowed me to connect with a diverse range of patients, enhancing their experience and ensuring their needs are met.

In my most recent roles, including as a Carrier Specialist at SURECO and a Bilingual Healthcare Representative, I have developed a strong proficiency in navigating complex healthcare systems and assisting clients with their inquiries. I pride myself on my attention to detail, particularly when it comes to auditing medical benefits and ensuring accuracy in plan rates. My experience has equipped me with the skills to manage high volumes of applications and inquiries while maintaining a positive and professional demeanor.