Open to opportunities

Jacelyn Howard

@jacelynhoward

Judicial clerk and customer service professional seeking to advance within the Judiciary through accurate records and service.

United States

Message

What I'm looking for

I’m looking for a higher position in the Judiciary, where I can use my customer service strength and accurate record skills while developing new abilities and growing my career within the organization.

I’m a judicial clerk focused on accuracy, professionalism, and reliable court operations. In my roles with the State of NJ/Union County Courthouse, I operated digital recording systems, maintained detailed in-court records and logs, marked exhibits, and administered oaths to witnesses while completing court-related paperwork.

I also bring strong customer service and communication skills from customer-facing positions. I handled inquiries, updated accounts, resolved issues, and troubleshot problems with high-quality call handling; I also typed legal documents, uploaded and verified records in computer systems, and coordinated scheduling for conferences, hearings, trials, and other court events.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

NJ Ez-Pass

Dec 2023 - Present (2 years 7 months)

Provided customer service by answering product and service questions, resolving issues, and updating customer accounts. Maintained records of customer interactions and handled high-quality calls across multiple communication channels.

Customer Service Record keeping Communication Troubleshooting Account Updates Query Resolution Data Entry

Judicial Clerk 3

State Of Nj / Union County Courthouse

Aug 2022 - Sep 2023 (1 year 1 month)

Performed court clerking duties including operating digital recording systems and maintaining detailed in-court records and logs. Marked exhibits, administered oaths, completed court paperwork, and supported judges, the public, and counsel.

Digital Recorders Marking Exhibits Administer Oaths Legal Administration Scheduling Data Entry Customer Service

Judicial Clerk 2

State Of Nj / Union County Courthouse

May 2021 - Aug 2022 (1 year 3 months)

Handled court support tasks including mail handling, uploading documents into systems, and data entry for court dispositions. Processed orders and filings, supported weekly customer service, and typed warrants and legal documents.

Court Dispositions Data Entry Processing Filings Customer Service Data Entry Scheduling coordination Order Processing

Cashier

Panera Bread

Sep 2020 - May 2021 (8 months)

Provided daily customer service, processed food orders, and ensured customer satisfaction.

Customer Service Customer Satisfaction

Cashier

SP+

May 2019 - Jun 2020 (1 year 1 month)

Handled daily customer interactions, validated tickets, processed cash/tender, and performed data entry. Assisted with entry into designated locations.

Ticket Validation Data Entry Customer Service

Tele Sales Representative

The Business Development Center

Apr 2019 - Present (7 years 3 months)

Scheduled appointments with clients and made phone calls as part of tele sales activities. Processed credit card payments and completed data entry and website sales to clients.

Appointment Scheduling Phone Sales Card Payment Data Entry

Flexible Fulfillment Worker

Target

Feb 2019 - Present (7 years 5 months)

Organized the stock room and processed items for online orders. Supported picking/packing and distribution for customer orders.

Distribution Fulfillment

Cashier

Qdoba

Sep 2018 - Present (7 years 10 months)

Provided daily customer service and processed food orders to ensure customer satisfaction.

Customer Service Customer Satisfaction

Call Center Representative

Adecco

Nov 2017 - Present (8 years 8 months)

Called shareholders regarding their investments and completed administrative follow-up tasks. Uploaded documents into computer systems and performed data entry.

Outbound Calling Shareholder Outreach Data Entry