Open to opportunities

Bernice Palma

@bernicepalma

Administrative and bilingual office professional seeking Court Clerk work, delivering accurate records and confidential service.

United States

Message

What I'm looking for

I’m looking to support courthouse operations by handling case files, maintaining confidential records, and providing professional front-desk and administrative assistance while following legal procedures in a fast-paced environment.

I’m an administrative and customer service professional with hands-on office assistant experience and training in medical and legal terminology. I’m known for accuracy, professionalism, and confidentiality, especially when handling sensitive information and maintaining detailed records.

I bring experience supporting office workflows through filing, data entry, case file organization, front desk operations, scheduling, and document organization. In fast-paced, detail-sensitive environments, I apply legal and medical terminology in day-to-day communication while providing steady, public-facing service.

Experience

Work history, roles, and key accomplishments

Detailer / Caretaker

Tesla

Dec 2024 - Aug 2025 (8 months)

Followed structured procedures to ensure accuracy and consistency in work tasks. Provided customer service, resolved concerns professionally, and maintained attention to detail through quality control in a fast-paced environment.

Customer Service Process Adherence Quality Control Attention To Detail Fast Paced Environment

Customer Service Associate

Take 5 Car Wash

Jan 2023 - Dec 2024 (1 year 11 months)

Assisted customers with transactions, services, and inquiries while managing high-volume interactions in a fast-paced setting. Resolved complaints professionally and followed operational procedures and safety standards to maintain service quality.

Customer Service High Volume Complaint Resolution safety standards

Service Attendant

Mister Car Wash

Jan 2018 - Dec 2022 (4 years 11 months)

Supported daily operations and customer service functions by following structured procedures and workflow processes. Maintained organization, efficiency, and quality standards while strengthening teamwork, reliability, and communication.

Customer Service Operational Support Process Adherence Organization Teamwork

Education

Degrees, certifications, and relevant coursework

Biddle Consulting Group (OPAC)

OPAC (Office Proficiency Assessment and Certification), Office Proficiency / Administrative Systems

Activities and societies: Office procedures and administrative systems; records management and filing systems; business communication; Microsoft Word, Excel, and office software applications.

Completed OPAC (Office Proficiency Assessment and Certification), covering office procedures and administrative systems, records management and filing, and business communication using Microsoft Word/Excel.