Open to opportunities

jabeur rahma

@jabeurrahma

Message

Multifaceted hospitality and events professional skilled in customer experience and logistics.

Tunisia

Message

What I'm looking for

I seek roles where I can coordinate events, travel, or AV operations within customer-focused teams that value operational excellence and growth.

I am a multifaceted professional with several years' experience across travel coordination, hospitality, audiovisual operations, and event project management, delivering consistent client satisfaction in high-touch environments.

I have managed travel itineraries, coordinated corporate events, supervised audiovisual setups at a luxury hotel, and provided technical customer support — often training staff and liaising with international clients to ensure seamless execution.

I bring strong operational coordination, adaptability, multilingual communication, and a focus on elevating customer experiences; I am ready to contribute these strengths in a dynamic airline, hospitality, or events role.

Experience

Work history, roles, and key accomplishments

Current

Audiovisual Supervisor

Current

Four Seasons Hotels

Jan 2021 - Present (4 years 8 months)

Supervised AV setups for meetings and events, coordinated with international clients to meet conference specifications, maintained and troubleshot equipment to uphold luxury service standards.

Equipment Maintenance event support Troubleshooting

Current

Mystery Shopper

Current

Bare International

Jan 2019 - Present (6 years 8 months)

Conducted mystery shopping assessments to evaluate service standards and customer experience for client reporting and quality improvement since 2019.

Customer Experience Evaluation Reporting

Sound Technician

Freelance

Jan 2016 - Dec 2025 (9 years 11 months)

Provided live events, radio, and studio sound engineering services across multiple productions, ensuring audio quality and reliable technical operation.

Sound Engineering Live Sound Mixing Signal Flow

Technical Customer Support Agent

Concentrix

Jan 2020 - Dec 2021 (1 year 11 months)

Resolved customer issues and provided product information to prospects and clients, improving satisfaction and representing the brand professionally while managing complaints.

Customer Support CRM Communication Brand Representation Troubleshooting

Project Coordinator

Event Agency

Jan 2019 - Dec 2019 (11 months)

Oversaw planning and execution of corporate events and brand activations, managed timelines, budgets, and vendors, and coordinated travel and accommodation for speakers and VIPs.

Event Coordination Vendor Management Budgeting Logistics

Assistant Manager

Travel Agency

Jan 2013 - Dec 2016 (3 years 11 months)

Advised clients on destinations and visas, managed bookings and group travel logistics, handled amendments and cancellations, and trained junior staff to support daily operations.

Logistics Client Relations Staff Training Customer Service

Education

Degrees, certifications, and relevant coursework

Centre d’Affaires de Sfax

Certificate, Entrepreneurship

2025 - 2025

Attended Business Model Canvas and entrepreneurship workshops in 2025.

Carthage Art Academy

Diploma, Sound Engineering

2016 - 2018

Activities and societies: Audio Engineering & Technical Training (various short courses); Sound technician practice in live events, radio, and studio environments.

Completed sound engineering training focusing on audio production and technical operation from 2016 to 2018.