Hachena Islem

Organized and coordinated B2B tourism and corporate events, managing logistics, partner communications, and on-site operations to ensure client satisfaction across multiple engagements.

Promoted tourist destinations and cultural activities to international participants, facilitated cultural exchange, and supported tourism awareness in a multicultural environment.

Managed flight reservations and ticketing using booking systems, provided customer service, and maintained reservation accuracy while assisting customers with travel needs.

Assisted HR with administrative tasks, employee coordination, and internal communication to support organizational operations and HR workflows.

Activities and societies: Human resources internship at Office des Céréales; event and organizational experience.

Master's program in Hospitality & Tourism Techniques (Year 2) with coursework and practical experience in human resources and organization.

Activities and societies: Internships (Ticketing Agent, HR intern), event organization, tour guiding, membership in Rotaract and Lions Club.

Bachelor's Degree in Tourism Management focused on tourism operations, customer service, and event coordination, completed with practical internships and volunteer experience.

Activities and societies: Tour guide/excursion guide responsibilities, student leadership roles.

Baccalaureate in Economics with additional training and experience as a tour and excursion guide, emphasizing leadership and public speaking.