Izuogu Christiana Chidiogo
@izuoguchristianachid
I improve e-commerce customer experiences, retention, and Shopify operations for D2C brands.
NigeriaWhat I'm looking for
I've managed Shopify storefront operations for EX-STOCK Canada, sustaining 92% CSAT while improving product visibility and online sales by 30% through SEO optimisation.
At Turu Beauty Store, I increased repeat purchases by 28%, reduced resolution time by 40%, and lifted average order value by 20% through personalised skincare consultations, streamlined Gorgias workflows, and consultative cross-selling.
I'm experienced in scaling remote support operations across email, chat, reviews, and social channels, with a focus on practical automation, self-serve resources, fulfilment coordination, and thoughtful customer recovery.
Experience
Work history, roles, and key accomplishments
E-Commerce Manager
Ex-Stock Canada
Jul 2025 - Jun 2026 (11 months)
Managed full Shopify storefront operations for a growth-stage Canadian e-commerce brand, sustaining a 92% CSAT score and growing product visibility and online sales by 30% through SEO optimization.
Customer Service Specialist
Turu Beauty Store
Jan 2024 - Jul 2025 (1 year 6 months)
Drove a 28% increase in repeat purchases through personalized skincare consultations and cut average resolution time by 40% by restructuring CRM workflows in Gorgias.
Customer & Sales Coordinator
Happylyte Science-Backed Skincare
Sep 2022 - Jan 2024 (1 year 4 months)
Managed high-volume customer inquiries across email, chat, and social media, contributing to a 20% rise in repeat purchases and improved conversion rates through personalized consultations.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Technology, Biomedical Technology
2019 - 2023
Bachelor of Technology in Biomedical Technology from the University of Port Harcourt, Nigeria, from 2019 to 2023.
Availability
Location
NigeriaAuthorized to work in
Portfolio
izuoguchristy.wixsite.com/my-siteJob categories
Skills
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