Iyas Al-kinj

Managed the Mondial Assistance Project, including sales team oversight, reporting, target achievement, corporate accounts, and coordination with finance and production. Trained and supervised agents, prepared reports and marketing materials, and maintained client relationships to generate cross-selling and up-selling opportunities.

Delivered training courses within the hospitality sector, assessed training needs, and developed bespoke learning solutions. Worked with department heads to support career development and created training materials to a high professional standard.

Maintained and improved QSC standards, achieved sales and profit targets, and managed P&L to budgets. Provided training and development plans, conducted staff meetings, and implemented local marketing plans.

Maintained and improved QSC standards, achieved sales and profit targets, and managed P&L to budgets. Provided training and development plans, conducted meetings and appraisals, and implemented local marketing plans.

Trainee in the Administration and Human Resources Department, gaining experience in catering operations.

Handled shift management, coordinated between people, equipment, and products, and managed supporting systems such as schedules, ordering, and training personnel.

Worked in operations, front counter sales, and production control. Trained new crew members and prepared training plans, while maintaining McDonald's quality, service, and cleanliness standards.

Completed the Basic Operation Course (BOC) at McDonald's Jordan in 2002.

Completed the Crew Chief Class (CCDP) at McDonald's Jordan in 2001.

Earned a Bachelor of Arts in English for Special Purposes (ESP) from Jordan University of Science and Technology from 1996 to 2001.

Completed a summer training course in Library and Information Services at The British Council from July to June 2000.

Attended Al-Mmer, Hassan Secondary School from 1994 to 1996.