Dima Hussein
@dimahussein
Operations & Customer Service Specialist at Aramex, auditing shipping documentation and coordinating claims, renewals, and service escalations.
JordanWhat I'm looking for
At Aramex, I audit international and domestic shipping documentation, compliance standards, and service level agreements. I also manage schedules and tracking workflows in Microsoft Excel, maintaining records and reporting.
Previously, I reviewed sensitive applications and conducted interviews in Arabic and English as an Intake, Screening & Documentation Volunteer at International Refugee Assistance Project. As Human Resources & Operations Manager (Co-founder) at Huda Beauty Salon, I managed administrative operations and financial records, and implemented operational solutions after reviewing performance metrics.
Experience
Work history, roles, and key accomplishments
Operations & Customer Service Specialist
Aramex
Jan 2024 - Present (2 years 8 months)
Audits and verifies shipping documentation and compliance standards, manages schedules and tracking workflows, and acts as the primary point of contact for external providers and clients. Conducts quality audits and resolves complex complaints to maintain high service standards.
Intake, Screening & Documentation Volunteer
Feb 2019 - Jan 2022 (2 years 11 months)
Reviewed and processed sensitive applications, verifying applicant documentation and ensuring compliance with procedural requirements. Conducted interviews in Arabic and English and coordinated with legal officers to ensure accurate information delivery.
Human Resources & Operations Manager
Huda Beauty Salon
Managed administrative operations, financial records, budget allocations, and salary disbursements. Audited internal performance metrics and implemented operational solutions.
Education
Degrees, certifications, and relevant coursework
Al-Zaytoonah University of Jordan
Bachelor's Degree, English Language and Translation
Bachelor's degree in English Language and Translation from Al-Zaytoonah University of Jordan.
Tech stack
Software and tools used professionally
Availability
Location
JordanAuthorized to work in
Salary expectations
Job categories
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