Looking for a job

Iwobi splendour

@iwobisplendour

I resolve banking transaction disputes, reconcile accounts, and strengthen customer experience across financial services.

Nigeria

Message

What I'm looking for

I'm looking for a banking or financial-services role where I can resolve customer and transaction issues, support compliance, strengthen operational efficiency, and deliver accurate, timely service.

At Ecobank Nigeria, I investigate and resolve customer account and transaction disputes, reconcile transaction records, and support compliance with NIBSS requirements and internal policies.

I've also handled high-volume banking transactions at Fidelity Bank and managed customer portfolios at UBA, resolving service issues, tracking pending transactions, and promoting relevant banking products.

I bring experience in customer service, relationship management, transaction processing, reconciliation, dispute resolution, and compliance operations, with a consistent focus on accurate and timely customer resolution.

Experience

Work history, roles, and key accomplishments

Current

Compliance & Resolution Officer

Current

Ecobank Nigeria

Jan 2026 - Present (8 months)

Investigate and resolve customer account and transaction disputes, ensuring compliance with NIBSS requirements and internal policies. Conduct transaction verification and reconciliation, analyze discrepancies, and support corrective actions.

Dispute Resolution Compliance Transaction Reconciliation NIBSS Customer Service Problem Solving

Executive Service Teller

Fidelity Bank Plc

Nov 2024 - Dec 2025 (1 year 1 month)

Managed high-volume customer transactions at the single-window service point, ensuring accuracy and adherence to banking procedures. Processed cash deposits, withdrawals, and transfers, and conducted daily reconciliations.

Cash Handling Transaction Processing Reconciliations Customer Service Banking Operations Cross Selling

Relationship Manager

United Bank for Africa (UBA)

Jul 2023 - May 2024 (10 months)

Managed a portfolio of customers, serving as key contact for account inquiries and service requests. Proactively engaged customers through outbound calls, resolved issues, and promoted banking products through cross-selling.

Customer Relationship Management Cross Selling Upselling Transaction Monitoring Problem Solving Communication Skills

Customer Service Representative

Boyida Synergy

Nov 2022 - Jul 2023 (8 months)

Responded to customer inquiries and resolved complaints, managing high volumes of inbound calls. Maintained positive customer relationships and escalated complex issues appropriately.

Customer Service Call Handling Complaint Resolution Communication Skills Problem Solving