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Iwan Roberts

@iwanroberts

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Senior product owner with software development background and delivery focus.

United Kingdom

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What I'm looking for

I’m seeking a senior product role where I can lead multidisciplinary teams, drive data-led product strategy, deliver high-impact public-facing services, and work in a collaborative, user-focused environment with clear delivery and impact goals.

I’m a delivery-focused senior product owner with a background in software development and business analysis, experienced in leading multidisciplinary teams to build high-traffic public-facing websites and services. I’ve led major relaunches and platform builds—responsible for the Citizens Advice website, re-launching Great.gov.uk, redeveloping BBC News articles and indexes, and delivering a case management system that improved advisor efficiency by 20%.

I use metrics and user-focused design to drive product strategy, influence senior stakeholders, and manage budgets and third-party suppliers. My work has increased engagement and reach across multiple services, ensured regulatory compliance, and delivered complex projects on time and within budget.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Owner

Current

Citizens Advice

Sep 2023 - Present (2 years 4 months)

Responsible for the Citizens Advice website and underlying platform; led search replacement and ensured PECR/GDPR compliance avoiding an estimated £17.5m fine. Led redevelopment and launch of the Consumer Complaints service, delivered within budget and supporting over one million annual client interactions.

Product Management CMS GDPR Compliance Stakeholder Management Budget Management API Design

Senior Product Owner

Department for International Trade

Aug 2022 - Sep 2023 (1 year 1 month)

Re-launched the Great.gov.uk website and implemented a devolved publishing system enabling marketing teams to publish while meeting government standards; secured Cabinet Office approval for strategic approach changes.

Product Strategy Content Management Governance Stakeholder Management Devolved Publishing Agile

Senior Product Owner

BBC Design & Engineering

Feb 2013 - Aug 2022 (9 years 6 months)

Led redesign and replatforming of BBC News articles and indexes, increasing engagement and onward journeys; designed algorithms and workflows to populate 100,000 local news streams and tripled local reach.