Looking for a job

Ivy Joy Umanhan

@ivyjoyumanhan

Message

Data Operations Manager who drives investment lifecycle analytics, reconciliation, and audit-ready data integrity.

Philippines

Message

What I'm looking for

I’m seeking a role where I can expand my knowledge, further develop my expertise, and apply my skills to contribute to organisational success—especially through investment analytics, high-precision auditing, and reliable data operations.

I’m a dynamic investment analytics and operations leader with five years of experience spearheading support functions for Venture Capital and Private Equity firms. I orchestrate end-to-end investment lifecycles—handling auditing, reconciliation, and complex contract analysis—so data stays accurate, compliant, and decision-ready.

In my roles, I direct transaction analysis from pre-seed financing through exit events (M&A, IPOs, dissolutions) while mentoring junior analysts to maintain data integrity across portfolio operations. I’ve delivered measurable results like 100% accuracy reconciling complex investment portfolios against client Schedules of Investment (SOI) for 28 accounts ahead of annual renewal deadlines.

I also lead high-performing customer and data operations teams of 21, managing on-time delivery, capacity planning, and SLA-driven workflows using tools like Jira and Zendesk. From standardising weekly protocol reviews to incident escalation and SOP-based pre-launch audits, my focus is always on precision, process optimisation, and dependable execution.

Experience

Work history, roles, and key accomplishments

Jr. Team Lead

Aumni, Inc. a JP Morgan Company

Jul 2025 - Mar 2026 (8 months)

I was a Jr. Team Lead at Aumni, collaborating directly with the Project Manager to ensure project success and managing operations, overseeing incident escalations, and developing a deep understanding of customer priorities, ensuring seamless workflow continuity.

Project Management Process Improvement Problem Solving Reconciliations Operations Management SLA Management

Substitute Workstream Manager

Aumni, Inc. a JP Morgan Company

Apr 2025 - Jul 2025 (3 months)

Spearheaded a 38-member data operations workstream, overseeing day-to-day fulfilment and ensuring 95% quality accuracy with a 100% record for on-time delivery and conducted standardised weekly protocol reviews for the team, resulting in a 15% reduction in procedural errors and ensuring 100% alignment with updated compliance standards.

Problem Solving Reconciliations Operations Management Coaching And Development Data Reconciliation Data Operations Document Review Document Management Team Leadership Team Management Manager Coaching and Mentoring Coaching And Training Team Meetings Team Meeting Scheduling Audit KPI Tracking KPIs And Metrics

Data Operations Manager

Aumni, Inc. a JP Morgan Company

Jan 2022 - Apr 2025 (3 years 3 months)

Promoted to Data Operations Manager due to exceptional performance and directed a team of 21 data operations specialists, utilising weekly 1-on-1 coaching sessions and performance feedback loops to maintain a consistent 95% accuracy rate and ensure 100% on-time daily delivery.

Project Management Process Improvement Problem Solving Reconciliations Operations Management SLA Management Coaching and Mentoring Coaching And Training Coaching And Development SOP Development Data Reconciliation Manager Team Leadership

Data Operation Analyst

Aumni, Inc. a JP Morgan Company

Feb 2021 - Jan 2022 (11 months)

Conducted fidelity audits on a dataset of transactions to ensure 95% accuracy for institutional clients and fund managers, and conducted a comprehensive analysis of venture capital investment contracts, translating complex contractual data into actionable financial insights.

Problem Solving Reconciliations Operations Management Coaching And Development Data Reconciliation Data Operations Document Review Document Management

Accounting Assistant

C & Triple A Supermarket

Jan 2020 - Jun 2020 (5 months)

Managed the full-cycle Accounts Receivable (AR) process for credit account clients, including Statement of Account (SOA) generation and billing reconciliation, ensuring 100% accuracy in revenue collection.
Assisted in preparing daily sales reports and summaries for management review, ensuring the accuracy and integrity of all reported financial data.

Problem Solving Reconciliations Data Reconciliation Audit Accounting Accounts Receivable

Online English Teacher

51Talk

Apr 2019 - Jun 2020 (1 year 2 months)

Delivered high-energy 1:1 and small-group virtual English lessons to Chinese students (ages 5–16). Provided post-class feedback and periodic progress reports to parents, tracking vocabulary and sentence-structure milestones.

Online Teaching Student Assessment Progress Reports Communication Lesson planning