Ran Umbao

Served as the central data analyst for the Client Onboarding team, producing real-time dashboards and operational reports to improve workflow visibility across retail and institutional onboarding. Standardized, built, and launched a department-wide performance scorecard system used to monitor daily operational performance.

Scaled AML/KYC client onboarding operations for retail and institutional portfolios at a tier-1 crypto exchange, combining operational excellence with data-driven reporting. Drove executive-ready visibility through standardized dashboards and performance scorecards to improve turnaround times while maintaining compliance and platform integrity.

Managed and mentored 3 regional supervisors across the Philippines and Vietnam, ensuring consistent SLA and KPI achievement. Drove cross-cultural collaboration to maintain reliable onboarding operations and standardized performance expectations.

Supervised and coached a team of 8–10 analysts, conducting ongoing audits of outputs through targeted feedback and standardized review procedures. Monitored real-time queue volumes and shifted team focus areas to ensure weekly processing targets were met or exceeded.

Executed end-to-end identity verification, risk assessment, and AML compliance workflows in a high-volume environment. Performed due diligence on international retail accounts, identifying fraudulent documentation and mitigating potential compliance risks.

Directed risk mitigation strategies and operational efficiency frameworks for a cement logistics and distribution network. Optimized fleet utilization, reduced supply chain bottlenecks, minimized material losses, and implemented data-driven workflows to cut overhead costs.

Supported the Operations Manager in directing day-to-day operations, cross-account policy implementation, and high-stakes international client relations. Supervised multi-tier oversight of ESL educators to ensure peak service delivery and client retention, partnering with HR to streamline onboarding and resolve employee relations issues.

Managed, evaluated, and scaled a team of 10–15 ESL educators focused on consistent account performance. Implemented daily coaching and tracking systems to meet or exceed monthly benchmarks.

Delivered English language instruction to international student bases (Korean and Chinese) while reviewing and editing academic essays and written summaries. Evaluated audio calls and tutor performance metrics, providing coaching feedback that improved departmental lesson quality scores.

Earned a Bachelor of Arts in Communication Arts from the University of the Philippines in the Visayas (Tacloban, Philippines) from 2002 to 2006.