ISivo vaz salgado
@ivovazsalgado
Customer Experience Specialist with diverse experience in IT and management.
PortugalWhat I'm looking for
I am a dedicated Customer Experience Specialist with a rich background in IT consulting and customer service. My recent role at Prozis in Portugal allowed me to enhance customer satisfaction for the Italian market, where I successfully implemented strategies that improved service delivery and client engagement. My experience as an IT Consultant at RK Group in Luxembourg further honed my problem-solving skills and technical expertise, enabling me to address complex client needs effectively.
With a strong foundation in technical support and management, I have worked in various roles, including as a Pizzaiolo in Spain and an ICT Technician at Fujitsu Portugal. My diverse experiences have equipped me with a unique perspective on customer interactions and operational efficiency. I am fluent in multiple languages, including Portuguese, Italian, English, and Spanish, which allows me to connect with a broad range of clients and colleagues.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
Prozis
Dec 2023 - Mar 2024 (3 months)
Responsible for enhancing customer satisfaction and managing customer interactions for the Italian market. Developed strategies to improve service quality and customer engagement.
Pizzaiolo
Trozitos
May 2021 - Aug 2023 (2 years 3 months)
Prepared and cooked pizzas in a fast-paced environment, ensuring high standards of food quality and customer satisfaction.
IT Consultant
RK Group, SA
Aug 2020 - Apr 2021 (8 months)
Provided IT consulting services, focusing on system integration and technology solutions for clients.
ICT Technician
Fujitsu Portugal GDC
May 2019 - Aug 2020 (1 year 3 months)
Supported ICT infrastructure and provided technical assistance for clients in Italy, ensuring optimal system performance.
Administrative and Executive Secretary
Viver Mais, Lda
Aug 2015 - May 2019 (3 years 9 months)
Managed administrative tasks, coordinated schedules, and supported executive functions to enhance organizational efficiency.
Monitor
Clinic Dr. Nuno Santiago, Lda
Apr 2013 - Aug 2015 (2 years 4 months)
Oversaw patient care and assisted in clinical procedures, ensuring a high level of service and patient satisfaction.
Help-Desk Technician
Betexp /Choise Numbers
Aug 2010 - Mar 2013 (2 years 7 months)
Provided technical support and troubleshooting for clients in Italy, resolving issues related to software and hardware.
Eco-Operator
Coop. Sociale L’Ovile
Jul 2007 - Oct 2009 (2 years 3 months)
Engaged in environmental sustainability projects, promoting eco-friendly practices and community involvement.
Computer Technician Intern
Sailing SRL
Mar 2007 - Apr 2007 (1 month)
Assisted in the maintenance and repair of computer systems, gaining hands-on experience in technical support.
Computer / Management Technician Intern
Any Solutions, Lda
Apr 2006 - Jun 2006 (2 months)
Supported management in IT-related tasks, gaining experience in software management and client support.
Computer / Management Technician Intern
Primavera Software
Apr 2006 - Jun 2006 (2 months)
Gained experience in software development and management, assisting in various IT projects.
Education
Degrees, certifications, and relevant coursework
Istituto Superiore Galvani-Iodi
EQF level 4, Social Service
2008 -
Completed training as a Social Service Operator, focusing on the principles and practices of social services and support systems.
Esprominho
EQF level 3, Computer Management
2006 -
Trained as a Computer/Management Technician, gaining skills in computer systems and management practices.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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