Carlo Barcelona
@carlobarcelona
Senior trust & safety reviewer specializing in content moderation, product sourcing, and team coaching.
PhilippinesWhat I'm looking for
I am a seasoned trust and safety professional with extensive experience reviewing user-generated content, validating escalated cases, and mentoring moderation teams to improve accuracy and productivity. I have led error coaching, served as a subject matter expert on complex cases, and developed action plans that improved handling time, utilization, and reviewer performance.
My background includes content moderation across platforms, video editing and multimedia production, and senior product sourcing for e-commerce. I bring strong problem-solving, adaptability, and cross-functional collaboration skills, and I aim to apply these strengths in roles that demand rigorous policy enforcement, operational improvements, and consistent quality outcomes.
Experience
Work history, roles, and key accomplishments
ACReviewed UGC, member accounts, and appeals to detect policy violations and fraud, provided final validation on escalated cases, and led coaching that improved handling time, utilization, and reviewer productivity.
ACModerated user-generated content to enforce community guidelines, removed policy-violating material, and participated in policy training to remain current on content trends.
Content Moderator
Transcom
Mar 2023 - Feb 2024 (11 months)
Monitored and moderated visual content to ensure platform compliance and community safety, collaborating with the team to refine moderation strategies.
Video Editor
Elgin Production
Feb 2021 - Mar 2023 (2 years 1 month)
Assembled and edited footage per scripts and briefs, integrated audio/graphics/effects, and improved lighting and color grading to deliver high-quality video content.
Senior Product Sourcing
CarParts.com
Feb 2015 - Oct 2020 (5 years 8 months)
Researched top-selling auto parts on marketplaces to identify product opportunities, improved product data quality, and uncovered catalog gaps to drive growth.
ACManaged healthcare provider transactions including member enrollment and terminations, processed approvals, and resolved member issues, earning Rookie of the Month.
Education
Degrees, certifications, and relevant coursework
Dr. Carlos S. Lanting College
Bachelor of Business Administration, Financial Management
Completed Bachelor of Business Administration with a major in Financial Management; awarded Best in OJT for internship at Philippine National Bank.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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