@diegogogni
Technical support professional at EY who resolved Windows and Active Directory incidents.
ArgentinaAt EY, I supported Windows and Active Directory environments, resolving user, access, and service-related incidents. I managed incident, request, and change follow-up through ServiceNow, with clear documentation and appropriate escalation.
At Accenture, I supported Windows and Active Directory services and performed NOC monitoring with SCOM. I also maintained technical documentation and collaborated with support teams on issue resolution.
Work history, roles, and key accomplishments
Provided technical and operational support for Windows and Active Directory environments, resolving user, access and service-related incidents. Managed incidents, requests and changes through ServiceNow, ensuring documentation and escalation.
Supported Windows and Active Directory services in corporate environments, handling alerts, incidents and operational issues. Performed NOC monitoring with SCOM and maintained technical documentation.
Degrees, certifications, and relevant coursework
University studies, Systems Engineering
University studies in Systems Engineering at the National Technological University.
Microsoft AI Fundamentals (AI-900), Artificial Intelligence Fundamentals
Certification in Microsoft AI Fundamentals.
Microsoft Azure Fundamentals (AZ-900), Cloud Fundamentals
Certification in Microsoft Azure Fundamentals.
Software and tools used professionally
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