Ivan Wilson

I'm currently supporting Spectrum customers by verifying account information, identifying why they may cancel, and finding solutions that retain their business. My work includes customer compensation, loyalty support, extensive data entry, and billing assistance.

At Verizon, I built B2B leads across the Dripping Springs and Austin area through cold calling and email outreach. I met with businesses, tailored presentations to their needs, and sold business internet and cell phone service.

At Microsoft Xbox, I worked with customers through chat to resolve service issues before advancing into a team lead role. I recruited, interviewed, trained, and coached customer service representatives to deliver consistent service.

I give 110% in every role, welcome constructive criticism, and continually look for ways to improve. After years in sales, I'm looking to learn new skills and thrive in my next position through quick adaptation.