Ivan Chaianov
@ivanchaianov
I lead global IT operations, service desks, and infrastructure support for distributed teams.
HungaryWhat I'm looking for
At MK Global Kapital, I manage end-to-end IT operations for 200+ users across European locations, leading service desk delivery, Windows infrastructure, vendor relationships, and SLA-focused support. I implemented and manage ServiceNow, maintain operational documentation, and help business units adopt enterprise systems.
Previously at Nestlé, I provided first- and second-level support for 500+ users. Across Bizerba and pharmacy retail operations, I improved software deployment time by 40%, achieved 99.9% backup success, reduced Office 365 onboarding from one day to three hours, and rolled out mobile device management for 100+ devices.
Experience
Work history, roles, and key accomplishments
Managed end-to-end IT operations supporting 200+ users across European locations, overseeing service desk operations and IT infrastructure management.
Manage end-to-end IT operations supporting 200+ users across European locations; oversee service desk operations with focus on user satisfaction and SLA compliance. Lead IT infrastructure management for Windows-based systems, network equipment, telecommunications, and peripheral devices across distributed organization. Implement and manage ServiceNow ticketing system for IT service desk; prioritiz
Provided first and second level technical support for 500+ users; troubleshot Windows infrastructure, networked peripherals, and communications systems. Managed IT service desk using HP Asset Manager and ServiceNow; processed and resolved user tickets with focus on quality and timeliness. Handled complex user issues including system troubleshooting, software deployment, and infrastructure problems
Support for the Company's infrastructure: Windows-based personal computers, printers and multifunction devices, peripheral and network equipment, and communications.
First and second level of support, analysis and solution of user problems, including fixing them in systems: HP Asset Manager, Directum, ServiceNow.
Prepare and maintain technical documentation (instructions, procedures, standards, re
Core Responsibilities:
Maintaining 2 offices in Moscow and 1 in St. Petersburg.
Providing remote user support across Russia and Europe.
Installing and administering System Center Configuration Manager for customer service and remote administration.
Managing data backup and restoration using Symantec Backup Exec.
Creating and managing users, groups, and access rights in Active Directory.
Set
IT Operations & Support
• Data Backup & Archiving
• User Training & Support
• Technical Documentation
• Department Coordination
• Vendor & Supplier Management
• Multitasking & Incident Resolution
Technical Skills
• 1C ERP 8.3 Administration
• 1C Traktir (Restaurant ERP System)
• Windows 7/8/10 Administration
• Windows Server 2008 / 2012
• Microsoft SQL Server 2008 / 2012
• PC Diagnost
Pharmacy Chain “Farmakopeika” | https://farmakopeika.ru
Key Responsibilities & Achievements:
• Branch Rollouts: Independently launched 10 new pharmacy branches across various cities, including Barnaul, Novoaltaisk, Kamen-na-Obi, Slavgorod, and Gorno-Altaisk.
• Technical Support: Provided full-scope IT support for over 100 users as the sole IT specialist, ensuring seamless operation of 60+ retai
Education
Degrees, certifications, and relevant coursework
Altai State Technical University
Engineer's Degree, CAD Drafting and Design Technology
2010 - 2014
Tech stack
Software and tools used professionally
Availability
Location
HungaryAuthorized to work in
Job categories
Skills
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